Summary of Qualifications * Accomplished mortgage industry leader with a proven track record of consistently generating new business and leading and training team members to maximize their potential and excel. * Thorough breadth and depth of knowledge across mortgage banking and financing, including conventional, FHA and VA manual and automated underwriting guidelines. * Hold a National Mortgage Licensing System (NMLS), License No. 181392, in 26 states. * Acquired new business by cold calling and inbound call centers, as well as by building relationships, including generating referrals from clients or realtors. * Increased sales from $0 to $1.5 million within 90 days by securing 25 new customers. * Experience building and leading a sales team, including interviewing candidates hiring personnel training staff conducting performance reviews and terminating employees for underperformance. * Successfully retained team members at higher than the industry average and groomed and mentored six employees to positions of greater responsibility. * Proficient with Microsoft Office Suite and Encompass and various other underwriting systems. Areas of Expertise ( New Business Development ( Team Building/Leadership ( Underwriting ( Cold Calling/Outbound ( Staff Training/Coaching ( Financing/Refinancing ( Inbound Call Center ( Interviewing & Hiring ( Debt Consolidation ( Negotiation & Problem Solving ( Performance Reviews ( Customer Retention

Highlights:

• Underwriting
• Training
• Management
• FHA
• Past Due Accounts
• Referrals
• Repayment Plans
• Banking Industry
• Business Development
• Call Center