ACCOMPLISHMENTS * Led successful turnaround of employee retention representing 20% of revenue established benchmarks for all employees to reach annual appraisal goals providing excellent customer service while teaching and holding training on customer service skills. * Led controls in office supplies identifying 17% cost improvements without service impact * Successfully managing accounts ranging from $5K to $4M, leading $7.7M in gross invoicing * Suggested training and organizational curriculum development Budget oversight saving 40%. Consulted with legal department to ensure training, curriculum development and polices comply with federal and state law. * Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others * Transformed previously disorganized, under-performing HR department into a well-functioning, cost efficient and highly utilized entity. AREAS OF EXPERTISE PROJECT MANAGEMENT * Compiled various self-created Excel workbooks for entire projects, estimating the cost of materials, labor and equipment and applying prices aimed at securing a strong profit margin Workbooks used in invoicing clients, updated task lists, contact lists, deadlines, and budgets * Coordinate events that were comprised of peer committees for company parties, team-building activities, and quarterly meetings held on/offsite venues. * Drafted action plans and led meetings with department executives to review project status and proposed changes reporting key performance metrics and benchmarks on a monthly basis keeping the stakeholders informed about project status and issues that may impact client deliverables * Coordinates response to emails and addresses general inquiries about initiatives and furnishes appropriate materials HUMAN RESOURCES GENERALIST * Improved employee morale by leading employee survey that lead to creation of performance management and incentive program * Provide consultation to management on employee relations issues, and manage all disciplinary issues within the company. Manage all redundancy situations including calculations and communications to affected employees. * Performed most of the day to day activities, including posting job openings, reviewing resumes, scheduling interviews, recordkeeping and administration of I-9 compliance, e-Verify and reviewing references * Perform interviews with applicants, asking questions relating to career, experience, and education, as well as general questions regarding work ethic, standards, etc. TRAINING AND DEVELOPMENT * Wrote highly technical Policies & Procedures Manual detailing comprehensive policies and procedures for employees which reduced training time and improved efficiency and consistency * Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. * Developed and implemented department recruiting and staffing the new departments structure as part of rebuild * Orients new employees by providing orientation information packets reviewing company policies gathering withholding and other payroll information explaining and obtaining signatures for benefit programs

Highlights:

• Human Resources
• Surveys
• Training
• Appraisals
• Budgeting
• Communications
• Compliance
• Curriculum Development
• Customer Service
• customer service skills