I have 12 years of experience in customer service. I have 10 years of development experience, 3 years of quality control, project management and management experience. I have received PMP certification from PMI. Brain Groomer since 2007 Director and Faculty Teaching Middle and High School students Providing teachers to students for various courses Developing teaching materials. IBM Experience since 1996 SWAT / L3 Support Manager and Customer Support Engineer Responsible for customer relations, customer support for WebSphere Business Monitor. I manage a global team (USA, Egypt, China) to provide continuous support to customers and generate ifixes and fixPacks for the product. Test Manager (BVT, FVT, GVT, SVT) Responsible for test deliverables for distributed and zOS platforms. Completed XD release deliverables, on schedule and with high quality. Completed BVT, FVT, SVT and autoFVT Coordinated with IBM Taiwan for TVT and GVT. Project Manager in WebSphere: Created project plans, assisted team members in delivering project deliverables on time with quality, provided communication (peer level and vertical), presented status reports, evaluated performance, and negotiated schedules. Planned milestone deliverables, and executed work items on schedules. Conducted project exit meetings. Development Team Lead: For IBM HTTP server, prepared staffing requirements and worked with the manager to build a development and a test team with appropriate skills. Distributed and managed workload across IBM sites, coached the teams in AS/400 skills, worked with IBM Rochester to develop delivery schedules, and completed the first release of IHS for AS/400 powered by Apache. Delivered the project with high quality and on time.

Highlights:

• IBM AS/400
• IEEE
• Research
• IBM
• Quality
• Marketing Management
• Team Lead
• Apache Web Server
• Customer Service
• HP