Occupation:Human Resource Training Specialist |
Location:Tucson, AZ |
Education Level:Bachelor |
Will Relocate:YES |
Description
HIGHLIGHTS OF QUALIFICATIONS Professional facilitator offering extensive experience in business coaching, mentoring, and training. - Goal-oriented facilitator credited with creation and development of highly successful training courses. - Directed and managed multiple projects simultaneously. - Strong communicator combining effective verbal, written, and presentation skills. - Proven aptitude to effectively work with diverse cultural backgrounds. - Employee of the Year, 2002. Best Training Program of the Year, 2003. - Citi Quality Excellence Awards. 2006 2009 2012 2014, 2016 * Lead trainer in multi-departmental, cross-functional and cross-cultural projects. Strategic contact to liaise with stakeholders, quality analysis teams, remote project lead, and operations managers. Leader in the development and delivery of curriculum and assessments for classroom and virtual delivery to managers and customer representative staff USA-based and off-shore (Philippines). * Results: Successful rollouts and completion of training schedules effective employee skill application once in production. Maintained on-going partnership with local and dispersed trainers and managers. * Task force member with corporate national delivery development task force Learning and Operational partners for 2015 real estate industry national changes. * Results: Successful and timely rollout and delivery of change training and reference resources to multiple layers of Mortgage Originations employees. Compliant with business and governmental regulatory expectations. * Influenced and supported content improvements and accuracy via formal feedback tools and departmental negotiations, via strong technical writing skills. * Conceptualized, wrote, and delivered leadership training workshops to site manager groups. FACILITATION Multi-faceted facilitation experience delivering face to face workshops and classes. Experienced training virtual courses using Adobe Connect, WebEx, and Live Meeting. Proficient with MS Office tools. Daily use of tools such as SharePoint, LMS tools, and LLC/Learning Library Connection for capacity assignments, record retention, business partner communication, scorecard data, gap analysis, collection/distribution of training materials, and team wikis. Strategic and tactical planning and delivery: Under compressed timelines and deadlines performed needs identification and assessment for just-in-time delivery of curriculum. Partnered with trainers, quality analysts, designers, writers/developers, operational managers, and key stakeholders. Results: One example: I designed and delivered virtual-based TRE/trainer-readiness-event content to on-shore and off-shore vested leadership. Prepared and aligned leaders to program changes and processes. Results: Audience consistently met and exceeded benchmarks in Client Satisfaction surveys and Net Promoter scores. PHILIP WIGTIL cell number (520) 310-2894 FACILITATION continued Established Partnership Relationships: Provided training leadership to business new systems projects and legacy projects. Cooperated in the recruitment and management of business peers to lead learner skills assessments. Proactively activated feedback loop for classroom learning analysis of gaps and relevancy/accuracy of training materials and job aids. Results: Competently skilled employees were delivered to their work teams and assignments. Successful hand-off of training program to the established on-site training and management staff. Trained exempt and hourly staff in recurrent and new-hire courses for functional skills, technical content, and interpersonal skills. Delivered in-person and virtual training content in accordance with professional facilitation standards to audience sizes up to 600 attendees. Results: I am often the preferred/requested trainer by operational partners for specific training projects. People/Team Management Team manager/supervisor in various arenas. Interviewed, hired and developed employees. Managed and coached staff to performance metrics, business goals and scorecard standards. Key mentor supporting the onboarding of four new business trainers, 1Q, 2016. Results: Ensured staff compliant to business production goals, conduct, attendance, and regulatory compliance. Project/Process Management Managed Community Based Organization (CBO) training/learning programs handled multiple tasks of equal priority such as budgets, timelines, marketing and training. Wrote programs, project goals, and job descriptions for varying project durations. Partnered with government agency and business sector interests to implement a highly successful and on-going community training program. Results: Nationally recognized project within the organization. Met benchmarks for staffing, graduation, and job placement. Achieved national accreditation for site program. Content and Communication Designer and writer of learning materials, leader guides and job aids for Citi interests, at past work assignments and as a volunteer with community education organizations. Routinely deploy communication to business trainer team regarding status and best practices for information security, risk control and compliance. Result: Site training team successfully above metric for security, compliance and risk goals. Recognized as a volume leader and cross-sector partner in curriculum change log input. Lauded for analytical and detailed research and communication for facilitation best practices and content improvement. Results: Recognized team champion for process controls and a key solution provider with advanced organizational skills. PHILIP WIGTIL cell number (520) 310-2894
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