Description
Built Analyze customer's financial status, credit, and property evaluations to help borrowers meet their goals in buying or refinancing their homes * Build relationships with company banks to help make them aware of potential borrowers and create a consistent referral source. * Attend open houses to prospect for potential homebuyers * Review all disclosures with borrowers to ensure an understanding of the process, thus promoting customer loyalty relationship with realtors and home builders to help borrowers with the purchases of new homes * Performed routine follow up calls to maintain customer loyalty and gain repeat business * Conducted seminars at open houses to educate borrowers on the many changes in the home buying process which include government regulations * Protected company name and assets by preventing fraud through proper underwriting and being aware of signs of money laundering New Licensed in 23 states to perform VA FHA loans and Conventional loans * Analyzed customer's financial status credit and property evaluations to determine the feasibility of refinancing * Consulted with customers about the most appropriate loan refinancing options and closing deals * Qualified borrowers by performing credit checks and verifying income/financial documents * Reviewed loan agreements to ensure that they are complete and accurate according to policy * Coordinated loan process with our underwriting and processing colleagues Achieved sales goals through business and residential prospecting and marketing Responsible for results of sales staff * Developed action plan for sales results * Interviewed qualified candidates for staffing * Recognized and rewarded outstanding achievements Trained and developed staff for managerial positions * Worked with other branch managers to ensure widespread success for the company * Managed branch cost control including employee hours and inventory * Analyzed financial statements to find areas of improvement to establish a successful branch * Oversaw daily operations of three branches simultaneously resulting in their upgrade from profit-losing to profit-making locations * Maintained professional relationships with several integral business associates including body shops claim adjusters insurance companies and other service managers * Conducted reviews to evaluate staff performance * Managed underwriting to avoid fraud during rental process * Conducted audits to ensure policies and procedures were met and followed on a continuous basis * Increased and sustained clientele resulting in customer loyalty and return business
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