A proven leader of sales and customer service contact centers who offers expertise in developing successful growth strategies and training both individual representative and team leaders in product benefits and customer service techniques. Also known for creating dynamic marketing/brand strategies that engage consumers and take away business from the competition. Effectively manages P&L on multimillion-dollar, multi-product lines of business.

Highlights:

• Inside Sales
• Customer Service
• Call Center Management
• Contact Center Management
• Recruiting
• Training
• Retention
• Process Improvement