HIGHLIGHTS OF QUALIFICATIONS * Member of Senior Management team for over 10 years. * Oversee all operational facets of department, including but not limited to onboarding, training, coaching, annual reviews and terminations. * Develop, implement and execute effective sales and service campaigns. * Develop new products by listening to and learning from customers. * Proven sales track record driving $1.5 million in new business year over year. * Responsible for writing and executing sales proposals, contracts and competitive negotiations. * Responsible for cost reduction initiatives, which resulted in 13% drop in operating expenses. * Implement service metrics to improve employee performance by 35%. * Develop career pathing initiatives, increasing productivity. * Direct operational changes in department, causing 20% lift in efficiencies. * Manage and coordinate all aspects of trade show events.

Highlights:

• FACETS
• Forecasting
• Tandem
• Operational Efficiencies
• Training
• Coaching
• Sales
• Call Center