Professional Summary -Customer service professional seeking a management role. Excellent reputation with customers as a competent, knowledgeable and helpful professional. Promptly & efficiently met the needs of clients on a daily basis via telephone, fax, email or in person. Call center representative versed in customer support in a high call volume environment. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years experience in a fast-paced, team-based environment. Head of customer relations, managing & excelling at customer satisfaction and retention. Pre- & post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with 2 years of experience in a demanding call center environment as a Customer Service administrator. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
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