Summary of Qualifications * Successfully trained, supervised, and instructed assigned personnel on regulations, policies, and procedures provided inspirational team leadership and counseling to subordinates that increased morale and raised performance and productivity levels. * Ensure customer service and satisfaction is afforded highest attention and priority. * Recognized for performance excellence on many occasions excellent communications skills. Designed and implemented a Recruiting and Hiring Standard Operating Procedure for Virginia Department of Emergency Management (VDEM) * Conducted internal audit of benefits and prepared draft for desktop/standard operating procedures for all benefits duties. * Administered a full-cycle recruitment process for the agency. * Collaborates with hiring managers to develop interview questions prospective interview panels and develop a screening criteria matrix. * Assist evaluation of reports decisions and results of department in relation to established goals. * Partners with management to create a positive working environment where employees feel valued respected and empowered to perform at their best. * Served as an interview panel member when needed. * Coordinated and managed the agency Intern and Reservist programs. Established Planned and conducted new employee orientations weekly to foster positive attitude toward organizational objectives. * Responsible for the recruitment, interviewing, selection and placement of technical and non-technical applicants in a warehouse environment. * Maintained confidential records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. * Provided recruitment status reports on open requisitions and discussed future staffing plans. * Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices. * Attended meetings or seminars (SHRM) to obtain information for use in training programs such as OSHA and sexual harassment. * Reviewed and screened resumes, interview candidate, conducted reference checks, and prepare all recruiting paperwork. and maintained relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. * Prepared and maintained records and reports such as budgets personnel records or training manuals. * Directed activities of professional and technical staff members and volunteers. * Hired and recruited 25-40 new hires weekly during peak season. * Managed and influenced a staff of 75 Customer Service Representatives/25 Administrative Personnel preparing work schedules and assigning specific duties. * Assisted in the development and implementation of recruitment strategies to satisfy hiring needs. Supervised 115 ware house employees. * Coached and counseled temporary employees relative to attendance productivity and overall job performance to meet improvement objectives. * Performed payroll functions with high accuracy rates and adherence to deadlines. Conducted or arranged for ongoing technical training and personal development classes for staff members. * Lead all recruiting activities for 3 offices in Delaware and supervised recruiting staff of 3 recruiters including preparing schedules and planning and assigning duties. * Proactively utilized databases on a daily basis to identify qualified candidates as well as conduct 15-25 interviews weekly and make hiring decisions based upon information gathered. * Developed and implement recruiting strategies including the design/placement of advertisements in newspapers publications internet sites and other recruitment vehicles such as radio. * Analyzed results of advertising to determine effectiveness. Lead the planning organizing and assignment of duties. Established work priorities prepared schedules and approved and scheduled vacations/leaves for all 63 benefits representatives.
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