Engaging speaker and writer who builds trust and communicates caring for his customers and colleagues

COMPANY	POSITION HELD	DATES WORKED
ADP Dealer Services	(Confidential)	9/1995 - 6/2007
ISI INFORTEXT	(Confidential)	1/1995 - 9/1995
TEKNOWLOGY	(Confidential)	8/1993 - 1/1995

SCHOOL	MAJOR	YEAR	DEGREE
UNIVERSITY OF WISCONSIN	eLEARNING	2004	Specialist Degree
NORTHWESTERN	COMMUNICATIONS	1986	Master Degree
NORTHERN ILLINOIS UNIVERSITY	SOCIAL WORK	1971	Master Degree

Highlights:

WHO I AM A Performance Conductor: A Senior Trainer leading business processes and technical training topics clearly, thoroughly, and enjoyably WHAT I DO • Learners are tuning out because training isn’t in harmony with their work life • The organization doesn’t assess if training produces measurable results • Customer –facing staff don’t know their audiences • Long development curriculum cycles lack creativity and timing : Managers don't recognize their role in developing their staff HOW I ADD VALUE o Reduced travel, telephone, mailing, and equipment expenses by 25% by employing blended learning with increased practice time for associate training. o Focused on level setting and S.M.A.R.T. (Specific, Measurable, Achievable, Reliable, Time-based) goals for Customer Relationship Management, increasing software use and decreasing time span from needs assessment to development o Built trust among building principals that moved them from denial of substance abuse problems to their proactively seeking intervention from my team in less than two years. o Converted line managers to effective instructors through train-the-trainer and coaching lessons o Collaborated with sales staff to sell training to departments within large corporations such as BP-Amoco, Quaker Oats, Meyer, Brown, Rowe & Maw o Recruited, appraised, and mentored 40 staff and contract trainers at dozens of sites in the Chicago area, missing less than 5 training days in 3 years WHAT PEOPLE SAY ABOUT ME ? ”You really have to listen. With all of his puns and his deadpan humor, you never know when he’s going to say something outrageously funny.” ? ”He seems very organized and prepared.” ? ”He always explains things thoroughly and clearly ? ”He is extremely patient.” ? ”He helps us to get at what WE want. He doesn’t act like a know-it-all. ? “He really cares if we learn.””

Companies I like:

Allstate, Abbott, Advocate Health Care, Second City, Toyota, Senator Barack Obama, PBS, National Park Service, Wachovia

P&L responsibilities
Presentation
Software Implementation

• training
• development
• instructor
• educator
• actor
• soft skills
• technical trainer
• training manager
• customer relationship management

Teaching classes Mentoring other teachers