 Lead and support a staff of 2 servicing the Greater New York region in addition to Academic institutions nationwide.  My extensive product knowledge, coupled with holding several roles in Sales and Operations, has provided me the foundation to identify available resources that has made me the go-to person in CS. My ability to bridge this gap allows me to always find solutions for our clients.  By effectively managing my workload, I have the ability to work closely with Sales to offer our customers a comprehensive approach to their research needs.  Consistently deliver professional and consultative quotes to grow revenue and maintain repeat business.  Identify training needs to implement standards across the department to ensure consistency.  Personally exceeded corporate KPI’s in addition to increasing win rate for top accounts.  Worked with the CRM, pricing and IT teams to improve pricing tool and bid efficiencies.

Highlights:

• Market Research
• Sales
• Client Services
• Trumbull, CT
• Analysis
• Data
• Panel Management