Description
Henry R. Ridner 1799 Whispering Trails (859) 384-4000 Union, Kentucky 41091 henryrridner@gmail.com Successful professional experienced at working in fast paced environments demanding strong organizational, technical and interpersonal skills seeking a position where skills will be fully utilized and further developed through the support of corporate goals and objectives. Professional skills highlighted: Motivational Mentor and Leader Consistent Sales Leader Strong Work Ethic/Respected Leader Capable Training Instructor Travel and Venue Coordination Team-Building, Problem Solver Effective Project Management Procurement Specialist Budget/Accounting/Report Writing Intuitive Self-Starter Effective Communicator Efficient Organizer/Detail Oriented Dedication to Process Improvement Skilled in Conflict Resolution Experienced Realtor; Military Veteran EMPLOYMENT HISTORY STEVE’S HEATING AND COOLING Service Manager • Managed day-to-day service activities ensuring exceptional customer experience • Provided continuous process improvement ideas driving waste elimination and improved profits • Delivered exceptional leadership of service technicians including coaching/mentoring, training, and disciplinary issues to improve both individual and corporate performance • Developed and managed departmental budgets and provided focused improvement ideas that increased sales and reduced costs; created tools to manage several key activities of service department • Responsible for the procurement and maintenance of stock inventories for the service fleet • Created various reports including revenue and expenses, productivity and scheduling • Excelled in the resolution of customer complaints using excellent communication and negotiation skills • Conducted cost comparison analysis to secure the best prices for products needed for the customer • Responsible for the recruitment, selection and hiring of skilled service professional able to meet company goals and delivery of exceptional customer service and closing sales • Proficient in the use of Microsoft Office, Word, Excel, Power Point and in-house customer contact management software COLDWELL BANKER REAL ESTATE JIM HUFF REALTY, EQUITY MAX AND CHAMPION REAL ESTATE Realtor, Erlanger, Kentucky • Studied current market conditions and trends to assist buyers and sellers prepare contracts and negotiate pricing to close real estate transactions • Perform market appraisals to assist buyers and sellers make sound decisions in procuring or selling a home • Maintains hours of continuing education required to maintain Realtor license • Delivers effective messaging through marketing and advertising of listed properties • Negotiates financing with lenders for buyers to get lowest interest rates for buyers • Maintains professional relationships throughout real estate, banking and related industries SEARS ROEBUCK AND COMPANY Service Technician, Erlanger, Kentucky • Daily interaction with customers to resolve appliance repair issues providing superior results through careful diagnostic, effective problem solving and strong interpersonal skills in communication and negotiation • Consistent leader in performance productivity and maintenance agreement sales in local and regional markets • Personal accomplishments made in my foreign missions work and the leading of teams to various missions projects throughout the world were acknowledged by Sears Corporate headquarters and was featured in the national Sears magazine MILITARY SERVICE United States Navy Seabees, Active Duty Honorable Discharge • Served one year on a naval facility on Grand Turks Islands in the West Indies • Served three years in NMCB 40 and was chosen as 1 of 13 elite Team members from the battalion to be part of Seabee team to Palau in the Micronesian islands for one tour of duty • Made rank of E-5 as Utilitiesman during this four year period United States Navy, Active Reserves Honorable Discharge • Served six years Active Reserve and was chosen to be Training Officer of our Cincinnati unit which was sub unit of NMCB 20 out of Columbus, Ohio • Made rank of E-6 as Utilitiesman during this time and PNA’d to E-7 (meaning passed but not advanced due to a billet was not available for my rate in the battalion at that time). PROFESSIONAL ORGANIZATIONS AND FOREIGN LANGUAGES • Christ’s Chapel – Member of the Official Board • Christ’s Chapel – Director of Foreign Missions • Kentucky Associate of Realtors • Northern Kentucky Association of Realtors • American Crappie Association, professional fisherman • Spanish – Intermediate level in conversation, written and reading EDUCATION Northern Kentucky University Bachelor’s Business Administration Associate’s Degree, Administration Technology Associate’s Degree, Aviation Administration PERSONAL AND PROFESSIONAL REFERENCES Rev. Terry Crigger Senior Pastor, Christ’s Chapel 859-620-2018 terrycrigger@me.com Randy Lindhurst VP Operations, Midas International 419-843-7281 ranlin66@aol.com Susan Huff Broker, Huff Realty 859-525-7900 shuffteam@huff.com Sears Holding Support Human Resources (Employee Code 10156) 1-800-660-3399 sears@theworkingnumber.com Steve Ireland Owner, Steve’s Heating and Cooling 859-393-5708 manager@stevesheating.com
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