Duane B

Operational and Management Excellence Expert




South Jordan, UT

Education Level:


Will Relocate:



I am a seasonal executive with over 20 years of successful industry experience in Executive leadership, Process Dexelopment, Strategic Marketing, Sales and Operations. I have extensive knowledge in Human Services, Mental Health treatment,Utah State Legislature, Utah Department of Corrections, United Parcel Services package handling, and lobbying on state and federal issues. I have a proven record of building revenues, increasing profitability, building strong customer relationships, and establishing solid operations. I am a visionary leader who is able to bring organization, creative thinking, and innovative problem to all aspects of business.


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(Confidential) Supervisor of the Small Package area 6/2014 - Present
The Kenney Group Lobbyist Government Relations Consultant 3/2009 - 12/2012
Utah House of Representatives State Reprensentative 1/1996 - 12/2006
(Confidential) CEO 4/1989 - Present



University of Phoenix Masters in School Counseling Master Degree

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Book Angela Duckworth media url Grit The power of passion and perseverance
Book Daniel Kahneman media url Thinking fast and slow
Book Malcolm Gladwell media url The Tipping Point
Website Biz media url Business articles
Website Wall Street Journal media url Different print articles associated with business




Served 10 Years in the Utah State Legislature Set new production record of 74,000 packages processed during a shift which ranked us highest in the Country for small package production Employee of Month at United Parcel Service for going the extra mile and cutting down on damaged customer packages Recognized by the National Federal Bureau of Investigations

Companies I like:

Wells Fargo, Nike, United Parcel Service, American Express, Altegra Health IHC Healthcare, Home Depot


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United Parcel Services, Salt Lake City, UT 2014-Present Supervisor  Coordinate all facets of daily operations including staffing and supervision of 50+ employees, payroll and ensuring production goals are met  Implement methods to lead team to a 300+piece per hour performance which led to increase in the company bottom line  Maintain excellent employee relationships by listening em pathetically to problems and providing solutions while keeping in mind the best interest of the company. Zero employee grievance rate Colors of Success Inc., Salt Lake City, UT 1989-Present Chief Executive Officer  Manage the organization of daily operations including hiring, human resource management, staff development, budgeting, facilitating team communications, contract negotiations, driving high performance and leading by example  Achieve win-win outcomes for clients by teaching strategies which improve academic grades by 52% overall  Complete projects on time and on or under budget  Receive community accolades for program services from Utah State Office of Education, University of Utah and the Church of Jesus Christ of Latter Day Saints  Lead team to meet company goals and objectives through training methods to increase staff productivity, motivation and development of talent  Maintain less than 5% turnover rate The Kenney Group, Denver, Colorado 2009-2012 Lobbyist/Political Public Relations Consultant  Implemented a broad array of strategic communication services including health care issues, cancer, diabetes, oxygen, and healthcare software management  Consulted on clients’ needs by developing goals and objectives  Conducted advocacy campaigns, targeted messaging, organization relations message development, political advocacy, organization problem solving, coalition advocacy, bureaucratic advocacy, informing the public, and mobilizing larger groups  Built relationships with elected officials at the Federal, State, County, and Municipal Government levels Center for Family Development Mental Health Clinic 2002-2006 Salt Lake City, UT Executive Director  Hired and managed a multi-site team of 40+ employees  Worked with team to set goals, establish priorities, develop concepts and approaches for efficiency and review project progress and results  Developed methods to increase efficiency and simplify complex processes and trained team on these new methods  Implemented rewards and recognition programs for employees whom provided excellent customer service  Provided psychological evaluations for the Utah Department of Corrections and the Utah Courts  Conducted various clinical testing and treatment services Utah House of Representatives, Salt Lake City, UT 1996-2006 State Representative  Analyzed State Department budgets, policies and legislation  Handled outreach to constituents  Sat on Law Enforcement and Criminal Justice Standing Committee, Public Education Standing Committee and Public Education Appropriations Committee  Assisted in balancing a 4.5 Billon dollar budget Utah Department of Corrections, Salt Lake City, UT 1986-1994 Correctional Counselor  Managed client caseload  Implemented and reviewed case management plans and ensured that clients adhered to policy and procedures of the treatment facility  Co-facilitated treatment groups EDUCATION Masters of Science in Counseling, University of Phoenix Six Sigma Lean Black Belt Professional (LBBP) #3428043