Description
SUMMARY OF QUALIFICATIONS * Over fifteen years demonstrated experience providing strategic and tactical human resources, customer, and client service and operations support in both Fortune 500 and non-profit environments * Strong administrative capabilities * Problem solving and conflict resolution * Possess analytical skills required to effectively address HR related issues * Effective organizational skills and attention to detail with the ability to multi-task * Assessing existing processes for continuous improvement implementing solutions and measuring their impact * Experienced in supporting customers at various levels making their needs a primary focus to improve service * Committed to building strong partnerships in a culturally diverse work environment * Proficiency in MS Office applications (Word, Excel, Access, PowerPoint, Outlook), Internet Explorer, SAP, ADP HRIS (PeopleSoft), Taleo ATS, SRM, CATS, Google Drive, Smartsheets, Business Intelligence Reporting, SharePoint Managed communication channels with the Payroll Department to ensure severance payouts were processed in a timely and efficient manner * Partnered with the Legal and Benefits Department to ensure accuracy and compliance of all documents provided to Involuntary Severance Plan employees Managed and updated bi-weekly Insurance Agent licensing and agreement reports for the Compensation Department * Trained new staff on department procedures and processes * Managed and maintained database for AAA's driver compliment program * Generated monthly and quarterly reports for driver compliment program * Maintained tracking of all driver compliments via email letters surveys and phone calls using Excel * Coordinated and managed multiple projects and activities simultaneously prioritizing to meet highly important deadlines
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