Description
A management position for a quality retail operation that will make best use of my extensive background in retail sales, management, and customer service. * Increased Store volume from .9% to 3.3% * Decreased Stores Loss of Inventory up to 3% * Oversaw up to 15 stores * Supervised up to 150 associates * Implemented the opening of new stores, merchandise display, new hires and training * Managed the closing of stores * Create and manage monthly budgets & payroll, monitor production & budget performance on a daily basis * Hire, fire, train & provide performance reviews for employees in customer service, merchandising, operations, scheduling & Loss prevention * Wrote a Customer Service training manual * Served as an interstate consultant to regarding employee training * Cited by customers & upper managers for outstanding service Lane Bryant: Assistant Store Manager February 2016 to Present Brookstone: Store Manager, November 2011 to January 2016 HomeGoods: Assistant Store Manager May 2010 to November 2011 Kohl's: Store Manger May 2005 to May 2010 Destination Maternity: District Manager September 2000 to May 2005