PROFILE Dynamic and resourceful Human Services Professional with over 10 years' experience as a dedicated and technically skilled professional with a versatile support skill set developed through experience as a Human Resources Coordinator, Quality Assurance Coordinator, Case Manager, Advocate and Associate. Excel in resolving employer challenges with innovative solutions, systems and process enhancements proven to increase efficiency and client satisfaction. SUMMARY OF QUALIFICATIONS Samaritan Village Bronx, New York July 2016 - Present Patient Care Navigator * Provide direct care management services to clients living with HIV, other chronic diseases, substance user, and mental ill. * Responsible for a case load of approximately 65 - 70 participants. * Initiate and coordinates the implementation of the comprehensive care plan. * Coordinates and oversees services between participants and extended care team providers to ensure that integrated care plan is fully implemented. * Accompany participants to appointments when required * Perform home visits to assess participants living environments to ensure appropriate living situation. * Link and coordinate clients with housing resources/programs. * Assist with housing application and escort client on housing tours. * Work and communicate effective with the interdisciplinary team of providers, including primary care providers, psychiatrists, therapists, substance use treatment programs and other providers. * Perform entitlements reassessment, coordinating logistics, transportation and childcare arrangement. * Assist client with creating care plans and uploading the EMR in three health home systems. * Maintain client related records and other required documentation according to the protocols and standards of the company. Samaritan Village Bronx, New York Nov 2015 - June 2016 Case Manager * Worked with substance abuse recovery and MICA population to transition from three quarter housing to permanent or supportive housing. * Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided narratives of client contacts, and relevant correspondence. * Escorted and assisted clients with HRA applications and appointments. * Advocated on client's behalf, medical, mental health, potential housing and other community services. * Linked client's with community agency. * Providing all required all required information for weekly/monthly/quarterly/annual reports. Federation of Multicultural Programs Human Resources Coordinator Brooklyn, New York Jan 2009 - Nov 2013 * Reported all staffing problems to Human Resources Director and CEO for 21 sites. * Conducted interview for selection of staffing. * Attended all agency-wide Incident Review and Human Rights Committee meetings. * Responsible for recruiting instructors for training and ensure all trainings are functioning on a weekly basis. * Used partner relationships with various employment and workforce development agencies to recruit potential employees. * Met with union representatives and Program Directors to resolve management and staff issues. * Posted job openings and provide weekly updated staffing reports. * Met with human resources staff to ensure compliance with the staffing needs of the facility and provide training when necessary. * Overseen all necessary internal and external correspondence provided to the facility for audit purposes. Federation of Multicultural Programs Quality Assurance Coordinator Brooklyn, New York Nov 2007 - March 2014 * Worked with facility management to ensure compliance with all applicable State and Federal regulations, as well as with agency policies and procedures. * Served as departmental liaison as needed with both outside regulatory agencies and internal operations. * Developed systems designed to verify and monitor programs for ongoing compliance. * Worked with facility management to develop acceptable corrective action plans in response to internal and external audit findings. * Assisted with the pre-audit preparation and review of new and existing programs. * Maintained a liaison with parents and/or correspondents regarding their satisfaction and/or concerns with the FMCP of NY, Inc. program and the care provided. Volunteers of America Case Manager Brooklyn, New York November 2004 - June 2007 * Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided narratives of client contacts, and relevant correspondence. * Developed rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals. * Monitored and recorded clients' progress to ensure that goals and objectives are met. * Conferred with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed. * Maintained contact with clients during job training and placements to resolve problems and evaluate placement adequacy. * Deliberated with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs. * Arranged for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans. * Analyzed information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. * Developed and maintain relationships with community referral sources, such as schools and community groups. * Located barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers. Youth Advocate Program Advocate New York, New York November 2004 - November 2005 * Provided supportive resources as well as created and organized events for clients and their family members. * Advocated for client's interest in court or ACS hearings. * Created and maintained service plans for clients and their families. * Introduced client's to community resources to help strengthen their family structure. HIGHLIGHTED TECHNICAL SKILLS Epaces, Allscripts, Avatar, Microsoft Office: Word, PowerPoint, Excel, Outlook, MAPPS, HARP, Type 50 WPM

Highlights:

• Brooklyn
• Queens
• Manhattan
• Bronx
• New Jersey
• Long Island
• Transportation
• Arbitration
• Audit
• Compensation