Description
I am an accomplished Social Services/Marketing professional with over 30 years' experience in healthcare services, sales development, and Care Management I possess a solid background in patient care, care planning, social services, discharge planning, marketing, strategic planning, lead generation, and relationship building. Conducted sales meetings Handled all sales &patient/family care planning meetings, troubleshooting, grievance counselling, documentation & reports Exceeded monthly financial goals and maintained professional relationships in our local healthcare community Increased census in Long-term care facilities and assisted living facilities Assessed and maintained goals. Most importantly Patient care was state satisfied in the Social Services Department. Grievance Support Management Group Manager. Salvation Army (2015 - current) * Case manager for outreach program - SSVF (Veteran & Families)- Homeless clients * Interviewing, assessing all needs and utilizing resources accordingly * Managing and keeping records through HIMS program-Computer system * Setting client's goals, managing, and visiting frequently * I specialize in Geriatrics and have an extensive background in counselling and recovery * I manage at this time 43 clients * I regularly visit them and recommend solutions, contacts, support networks, and much more. Absolute Homecare Companions 2011 - 2014 * To increase referrals through marketing efforts to local case managers, physicians, and other homecare agencies * Evaluate client needs and manage all new accounts * Meet financial monthly goals * Supervised care givers to meet our residents goals. From light housekeeping, grocery shopping, ADL's needs to hospice, skilled care, nursing home, and assisted living facilities Marketing/ Geriatric Representative Care manager Forest Lake Manor, 2009 - 2011 * Increased census from 45 to 71 with a waiting list within a two year period * Proposed and established ongoing contracts with other local healthcare agencies * Meet with all residents and supervised nursing in order to meet patient rights and care. * Proposing and staffing to meet patient care Marketing Director/Social Worker TAFFI Medical, Daytona Beach 2004 - 2009 * Increased Medical Equipment sales by 45% * Increased Community awareness and referrals through networking, educational presentations, sales/marketing visits, and working closely with other healthcare professionals such as case managers, home health agency representatives, hospital discharge planners and senior centers * Met and exceeded monthly financial goals and visited with families in order to meet their DME needs. * Established relationships with my client and always referred to other agencies for other issues. Director of TAFFI MEDICAL Wellington Place by the Sea. Ormond Beach 2002 - 2004 * Increased Census from 14 residents to 34 within the first year * Coordinated successful informational seminars to local physicians and discharge planners * Generated new business though phone ins, direct mailing/advertising, customer service, and local healthcare senior agencies Executive Director / Marketing / Director Delta Health Group, Inc., Volusia /Flagler Counties * Increased census for four nursing homes in the Volusia/Flagler area by 15% * Conducted community educational programs * Conducted informational presentations to local physician offices, hospitals, and other retirement communities Developed and proposed an effective marketing plan for the Delta healthcare centers Regional Director of Marketing Orlando Lutheran Towers, Orlando 1999 - 2001 * Increased move-ins from 0-100% in the Extended Congregate Care ECC and assisted living marketing/sales counselor Sterling House of Port Orange. Port Orange 1998 - 1999 Executive Director Marketing Manager/Social Service Director Pensacola (Oct' 94 - Apr '97) Gulf Breeze Health Care * Assisted Living Director (1996)
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