Great multi-tasking ability, strong project management, administrative and supervisory skills. Excellent interpersonal, relationship management and motivational skills. People-oriented management style. Resource, creative, loyal and professional.

COMPANY	POSITION HELD	DATES WORKED
PFG Financial Services	(Confidential)	1/2007 - 5/2007
Corporate Call Center	(Confidential)	9/2006 - 2/2007
Citicards	(Confidential)	10/2003 - 3/2005

SCHOOL	MAJOR	YEAR	DEGREE
University of Pittsburgh	Accounting/Finance	1976	Master Degree
Univ. of So. AL	Business Education/Math	1972	Bachelor Degree
M.T. Blount High School	General	1968	High School/GED Degree

Highlights:

• Over twenty years of management experience covering sales, customer service, operations, hiring, staffing, quality control, forecasting, tax and cost analysis. •Extensive experience in all facets of frontline call center operations. •Strong background in enrollment and service for government insurance programs. •Proven track record in meeting and exceeding business objectives. •Strong project management, administrative, and supervisory skills. •Excellent interpersonal, relationship management and motivational skills. •People-oriented management style with an emphasis on team building. •Pennsylvania licensed insurance producer for Life, and Accident & Health.

Companies I like:

Prudential Hartford Blue Cross Advanta Keystone Mercy Genesis Heathcare

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• full-time
• customer service
• innovative
• managerial
• call center