Resourceful, innovative professional with over 12 years Operations, Project Management, and Business Analysis experience within both public and private industries. Expertise in initiating projects and programs that boost efficiency, productivity and enhance customer satisfaction. A Hands-on Manager with proven skills in analysis, strategic planning, teaching/training, negotiation, coordination, research, and improvement of operations through policies that promote a team-based work atmosphere, new avenues of business, and a positive result for the organizational bottom line.