HR, Director, Employee Relations,

Goal and Results Driven HR Professional with a distinct ability in developing and implementing Policies and Procedures, Benefit and Training Programs and increasing internal and external Guest Service Standards.  Adept in establishing rapport, credibility, coaching and mentoring diverse management and professional workforces in various world class hospitality and casino’s  Proven ability with Union Avoidance and Conflict Resolution  Expertise in EEOC, gaming investigations and dispute resolutions  Reliable and committed to make significant contributions to the bottom line objectives through enhanced efficiency and strategic labor resource management  Proven record of increasing internal and external customer satisfaction ratios  Advanced knowledge in personnel administration, records management, and appointment scheduling with thorough understanding of employment procedures and reclassification of employees  Possess strong business acumen, including management planning, budgeting, compliance, process analysis, and project management  Administered company benefit programs and enrollments  Certified mediator and adept at succession planning. Recognized for coaching and mentoring  Multilingual with proficiency in Microsoft Office, PeopleSoft HR 8.0, Infinium HR and ADP payroll system

Benefits Manager