WORK EXPERIENCES: 7/01 to present Boston Medical Center HealthNet Plan Boston, MA Member Services Representative Duties: Educating members by telephone, home and site visits. Research and resolve members’ complaints. Local and out of area travel. Special projects as assigned. Answer written, telephone and in-person inquiries of members. 3/99 to 7/00 Somerville Early Head Start Somerville, MA Family Support Worker Duties: Working with low-income families and their children. Help parents understand the importance of their interaction with their children at that critical stage of development. 4/89 to 2/99 Boston Mutual Life Insurance Co. Canton, MA Assistant Records Retainer Duties: Sorting and organizing new files. Keeping daily and weekly record of updated transactions. Translating documents as needed. 4/87 to 5/88 South Shore Community Health Center Montréal, Canada Medical Secretary and Community Resource Specialist Duties: Make referrals for parents of newborn children and help them with the process of registration for their child birth certificate. 10/80 to 6/82 Saint Vincent De Paul Cultural Center Cité Soleil, Haiti Volunteer Play Group Facilitator Duties: Working with a certified Social Worker to provide case management for 10 families living in a low-income neighborhood and a weekly play group for their children.

Highlights:

Companies I like:

Phone, Cable and HealthCare Companies that are in the South Shore of Boston Ma.

• Customer Service Representative
• Marketing Representative
• Office General