Nabil Jacob is a seasoned Senior Manager with over 20+ years of business and Information Technology and leadership roles in top-tier organizations, solution development and delivery, business development, practice development and management experience in the Federal, Public Services and Financial Services, Telecom, Utilities, and Healthcare industries. Nabil has extensive experience in eBusiness, CRM, ERP, Supply Chain and business intelligence, data warehouse and Speech and Touch tone self-service applications, Service Oriented Architecture (SOA), Enterprise Application Integration, Voice and Data infrastructure, Contact Center ACD/PBX, IVR, CTI and Intelligent Call Routing platforms.

COMPANY	POSITION HELD	DATES WORKED
KPMG Consulting	(Confidential)	6/1999 - 11/2001
IBM	(Confidential)	6/1996 - 4/2007

SCHOOL	MAJOR	YEAR	DEGREE
California State University, Long Beach	Electrical and Computer Engineering	1985	Master Degree
Rutgers University	Electrical and Computer Engineering	1980	Bachelor Degree

Highlights:

Broad and extensive experience in IT solution creation and delivery in a consultative and management leadership for Fortune 500 organizations with speciality in Contact Center optimization and automation.

Companies I like:

Microsoft, Cisco, Intel, Deloitte, GE

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Contact Center
• Voice
• Speech Recognition
• CRM

Lead the creation of IT strategy and delivery of enterprise wide IT solutions