Resume

Mark Creasman MCreasman@bellsouth.net 4452 Resaca Drive Grove City, OH 43123 Dear Human Resource Manager: Please accept this letter for a position currently available within your company. I have reviewed all of your essential duties and skill requirement qualifications and I have all of them except for the ASE certification. I am a professional experienced salesperson seeking to work for a successful company. I am looking for a reputable company that is growing with excellent products and a history of success just like me. I am self motivated. I am someone who makes things happen. An example of this would be when I was asked to get more dealers to start purchasing more of our off lease vehicles from our website. I thought of a way to get the results from the customer’s standpoint instead of my own. As a result, I was successful with the clients I targeted while other sales employees were unsuccessful. I targeted clients where I saw a need instead of just blindly going after the largest clients. I make it a priority to know my customers and their needs. I had several people calling me to find out what I was doing to achieve my successful results. I am an energetic employee with 17 years of successful long term relationships, training and selling experience. I am trusted and dealers know they can count on me. I fulfill my promises and follow through. I train employees and follow them to ensure they are successful. I am willing to relocate and travel. I have experience in directly managing others in an office environment as well as managing others that work for dealerships to get the sales results desired. These dealership employees worked in many different marketing environments. I have held a key-pointed position working from my home as well as an office and am able to work independently and successfully. I am self motivated with many skills. I am confident that I possess the qualifications necessary to excel in this position and know that I would be an asset to your team. I am looking forward to the opportunity to discuss my credentials with you at a mutually convenient time. If you interview me I am sure you will hire me. When you meet me, you will see that I have loyalty, unparalleled competence and a passion for success. I have a clean driving record. Thank you for your time and consideration. Respectfully yours, Mark Creasman Enclosure: Resume Mark Creasman 4452 Resaca Drive Cell: (615) 691-2122 Grove City, OH 43123 MCreasman@bellsouth.net Summary: • 17+ years experience in Sales, Business Development, Training and Relationship Building. • Energetic and goal focused. • Proven ability to increase sales and revenue within established accounts and mature territories. • Consistent performer with excellent time management skills. • Team player that excels in a multi-task environment; can meet any challenge given to me. • People oriented and have excellent long term relationships with my customers and co-workers. • I possess the enthusiasm, intelligence and persistence required to succeed and exceed my goals. Experience: Harley-Davidson Financial Services 2008 to current Position Held: Regional Manager/F & I Consultant (Allegheny Region) • Responsible for being the trusted business advisor for 40 Harley-Davidson Dealerships in the Region. There are 16 Regions in the United States and Puerto Rico. • Responsible for training and development of dealership employees on all Financial Services/Products to improve results to maximize dealership performance and enhance profits. • Set and exceed goals based on improving the market. Provide leadership to dealers and their employees to assure their F & I needs are met. • Resolve all conflicts and issues for the dealerships and Harley-Davidson Financial Services. • Responsible for managing the relationship with the dealership network; facilitating new business; serving as educator/trainer as a resource for the dealer principal and serving as a representative of HDFS. • I quickly established relationships to allow me to be competitive with and sometimes to exceed the results of other HDFS peers with much more seniority. • I met all of the HDFS expected goals for 2010 completed in August. GMAC Automotive Financial Services 1993 to 2008 Positions Held: District Sales Manager Sales Supervisor Area Financial Sales Manager Retail Loan Analyst Sales Specialist • Responsible for territory consisting of 30+ GM Dealership in three different market areas • Develop new business and increase penetration of GMAC wholesale financing, GMAC wholesale insurance, retail, SmartLease contracts, SmartAuction, GM service contracts and GAP insurance. • Exceed corporate sales goals year after year. I consistently generated over $250,000 profit per year in SmartAuction alone. I was assigned a new challenging territory due to my previous success and in the first six months increased SmartAuction sales 250%. • Implement effective sales contest incentive programs that increased GMAC revenues by 15% as well as generating additional income for the successful dealership managers. • Analyze competitors’ programs and develop successful strategies for market positioning. • Lead and develop effective training seminars and customer roundtable meetings for leasing, GMPP and F & I Managers. • Quarterly goal setting with dealer principals and their employees. Assist dealerships with deficiencies and provide additional training as needed to assist them in achieving their goals and GM’s dealer development plans. • Analyze dealer’s portfolio, financial position and tailor dealer loans to meet their future needs as well as administrate all the documents required for dealer loans, wholesale and retail financing. • Develop and implement training for dealership employees to increase sales of GMAC and GMPP financial products while maintaining excellent relationships with dealers. • Conduct annual results analysis with dealer principals and reinsurance groups. • Evaluate and approve credit applications for retail car loans with management agreeing with 99+% of my decisions. • I sold merchant credit card/debit card machines and service to GM dealers for two years as a part of my job several years ago. • Organize and conduct yearly Platinum Golf Tournaments for our Dealers for 7 years. • I have a lot of experience in customer service and resolving issues as well as problem solving to assure that our dealers, customers and GMAC are satisfied with resolutions. Often these resolutions required unconventional solutions that I created and were approved by upper management in the best interest of the corporation and customer satisfaction. • Prior to working in sales, I worked in collections, managed an 8 figure portfolio and managed 4 employees that excelled in their positions while working for me. My strong performance and ability to motivate and improve employee performance was instrumental in me being promoted to sales. • Conduct wholesale audits at dealerships, reconcile inventory and inspect dealer’s files to assure compliance as well as being involved in several wholesale conversions with various roles including holding keys to all vehicles and all legal documents. • I have also been involved with several Diversity Initiatives with GMAC. • Why I am no longer at GMAC? I stayed with the company through tough times and was not afraid because I had great performance. Due to the mortgage division, record losses were bringing the company down. As a result GMAC’s largest restructuring was put into place and many good employees and performers were no longer needed. GMAC closed my branch and eliminated 38% of employees such as myself throughout the United States. • I am willing to take any additional training to improve my knowledge and skills for future opportunities including obtaining an MBA Education: University of Phoenix Nashville, TN Bachelor of Science in Business Management Awards: • GMAC PC Skills Certification August 2001, First US GMAC employee to complete. • 1st place contest winner for improving GMAC penetration in four states, won a trip to Florida. • 1st place winner competing against all sales employees in four states by increasing direct pay customer contracts done by dealer Finance Managers and won a trip to Costa Rica and hosted the winning dealers. • I have also won several other trips and monetary rewards for winning sales contests. Training: Certified by the Association of Finance and Insurance Professionals (AFIP) Proficient in all Microsoft Office applications Six Sigma yellow belts with most of the green belt qualifications met Completed a 12 week extensive Sales Training Program with GMAC Achieving Extraordinary Customer Relations Dale Carnegie Sales Advantage Copy of GMAC Training History is also available on request Coached HDFS F & I training class

Sales Manager

Spring Hill, TN