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PC Support,18 years experience
To catch on with a company where I can benefit with my experience and also develop my knowledge.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Education level: |
Master |
Will Relocate: |
Yes |
Location: |
Fountain Valley, CA |
Work Experiences
4/1994 - 10/2010
BAX Global / DB Schenker
Manager
- Provide technical / operational assistance / support to customers and remote employees
Identify and resolve software related problems
Maintained a sense of urgency and ownership while resolving calls
Rarely had to escalate internal issues to World Wide Help Desk
Ensure issue is completely resolved to customer’s satisfaction
Clearly documented all client interactions and troubleshooting steps
Closed Help Desk Tickets in a timely manner
Prepare daily and monthly reports for management’s review
Detailed knowledge of company software, issues, methods of resolution
Maintain and work from task list based on verbal and written input
Storage and networking devices including VPN/firewall hardware and NAS devices
Supported TCP/IP network, including Dell Routers and Switches
Supported Windows 2000, 2003 and 2008 Servers, Windows 2000, XP and Vista
Supported Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Education
2006
Master Degree
University of Phoenix
- Computer Information Systems
1987
Bachelor Degree
Vanguard University
- Diversified
