Highlights:
•290 HC saved through various efficiency projects
•Seat utilization improved in KRM, Chennai center to 1:1.8 from 1:1.2, saving $200K per month.
•Stabilizing migrations team through optimizing workflow model and other process initiatives
•Created maps with upstream processes & systems enabling earlier process start, wait time reduction and downstream volume reduction
•Effectively led a team of SME’s in creating the process standardization recommendations for various processes in Customer Operations
•Completed a project in replacing 230 production monitoring systems with a single model of IT compliant system within a period of 2 months
•Advised senior management in process models to de-skill work and enable faster training of new hires (Pilot phase in progress)
I have very good communication skills and work across my departments to ensure that issues are identified and practical solutions are prepared. Coupled with my management skills and my hands-on guidance style I am able to consistently deliver projects on time and to budget.
Companies I like:
Protegrity USA, Inc., Protiviti Inc., Sharppath.inc, Technocrafts, Inc, Vensoft inc., Remington International, Allied Solutions Group Inc, United World Telecom, eBusiness Application Solutions Inc, The Parthenon Group, VSolvIT LLC, Olson Zaltman Associates, Radiant Global, Farmers Insurance Group, Praxair Inc., Barra Inc., Pratt & Whitney, Crescendo Ventures LLC, Millward Brown Inc., WPP Group USA Inc./Kantar Group, Perot Systems, Pasternak Wine Imports, CIGNA Corporation, The Hartford, Eventra Inc., The Warnaco Group Inc., The Stanley Works, Winchester Capital Technology, Microphase Corporation, Ellington Management Group, Talent Consulting Services Inc., Gerber Scientific Products, ABB Structured Finance, Abbey National Employment Services Inc., BTS U SA Inc., Corporate Branding LLC, Environics Communications Inc., GE Capital Corporation, General Electric Company, GRT Inc., Guinness UDV, International Masters Publishers, Lee Hecht Harrison LLC, Noble Americas Corp., Pitney Bowes Inc., PSI Data Systems Ltd, Question Mark Corporation, Right Management Consultants, Telekurs USA Inc., TFS Energy LLC, UBS Warburg LLC, Watson Wyatt & Company, Gerber Technology Inc., Oxford Health Plans Inc., Smiths Industries Aerospace, ITT Industries, Bayer Corporation, Allied Domecq NA Corp., Playtex Products Inc., United Abrasives Inc., Fairfield Chemical Carriers Inc., Media Marketing Assessment Inc., Merritt Technical Associates, ACE American Insurance Co., Dynamics Research Corporation, OYC International Inc., Smith & Nephew Inc., Qestec Incorporated, FT Interactive Data Corp., Interactive Data Corporation, Teradyne Inc., Microma ss Inc., Evidian Inc., Harte Hanks Data Technologies, Niton Corporation, Orbotech Inc., Ranere Associates Inc., Aero Paper, American Student Assistance, Arnold Worldwide Incorporated, United Commercial Bank, Audax Management Company LLC, Berklee College of Music, Beth Israel Deaconess Medical, Big Brothers of Mass Bay, Brigham and Womens Hospital, Brodeur & Partners Inc., Cabot Corporation, CCM Software Services Inc., Ceres Inc., Charles River Associates, Inc., Citizens Bank of Massachusetts, Commonwealth of Massachusetts Operations Serv. Div., Fidelity Investments, Fiduciary Trust Company, First Call Corporation, Bank of America, Fundquest Incorporated, Gen 3 Partners, GML Associates. P.C., Hilton Hotels Corp., IACE Travel Inc., Independence Investment LLC, Intergen Energy Inc., Invention Machine Corporation, ISM Boston, John Hancock Life Ins. Co., Justice Resource In stitute, Leerink Swann & Company, Gartner Inc, Marketing Management Analytics, ABP Corporation, Advanced Manufacturing Research, Artel Software Inc., Childrens Hospital Corporation, DMJM, Executive Service Corps, Everest Consultants Inc., Microsoft Corporation, PricewaterhouseCoopers LLP, Netconversions (Atlas Solutions), Nippon Express USA Inc., Expeditors International of Washington, Inc., Newton Research Labs, The Boeing Company, Pivotal Corporation, QPM Aerospace, Weyerhaeuser Company, Trans Cosmos USA Inc., Reed Wasden Research LLC, Expedia Inc., Revenue Science, Nike USA Inc., Kompass Integrated Solutions Inc., KLA-Tencor Corporation, Bain & Company Inc., The Parthenon Group, Young & Rubicam Inc., Hitachi America Ltd, Hertz Corporation, Arrk Product Development Group, DDB Worldwide Communications Group, Time Warner Entertainment Company LP, Sony Corporation of Am erica, Aramark Uniform Services, KPMG LLP, Porter Novelli Inc., Tyco Electronics Corporation, Penn Mutual Life Insurance Co., Smithkline Beecham Corp., Satyam Computer Services Ltd, Olson Zaltman Associates, Premier Public Relations Ltd, Catalina Marketing Corp., LG Infocomm USA Inc., Jetta Tech Inc., US Bancorp Piper Jaffray, Digital Impact Inc., Barlin & Associates Realty Mortgage, Radionics (Integra), PVG Insurance Group LLC, NMS Communications Inc., Ericsson Inc., International Paper Co., Bacardi USA Inc., Folksamerica Reinsurance Co., Nazca Saatchi & Saatchi, Siemens Westinghouse Power Corp., Labnet International Inc., Sunbeam Corp., Hewitt Associates, Caterpillar Inc., Hyatt Regency Pier Sixty-Six, New England Financial, Schenker Inc., Hershey Foods Corporation, Chattanooga Group Inc., The Sherwin-Williams Company, Eaton Corporation, MS International Inc., The Sports Authority Inc., Cogistics Inc., Kimberley-Clark Corp., Ocwen Federal Bank, FSB, Houstons Restaurants Inc., Dedienne Corp., R J Reynolds Tobacco Co., Hanes Industries Inc., Proudfoot Consulting Company, Washington Mutual Inc., Dole Fresh Flowers/Food Company, Agilent Technologies Inc., United States Postal Service, Four Seasons Hotels Ltd, Macquarie Holdings (USA) Inc., American Electric Power, Dow Jones & Company Inc., Procter & Gamble Company, Eli Lilly & Company, University of Notre Dame, Audit Bureau of Circulations, Leo Burnett USA Inc., Chase, Sears, Roebuck & Co., United Airlines, Household International Inc., YMCA of the USA, Microhard Technologies Inc., Marcus Evans Inc., Diamond Management & Technology Consultants, Citadel Investment Group LLC, Zurich American Insurance Co., Allegiance Telecom Inc., Polymer Advanced Technology LLC, Daimler Chrysler Corporati on, Whirlpool Corporation, Computech Corporation, Johnson Controls Inc., Miller Brewing Company, Manpower Inc., Cargill Incorporated, General Mills Incorporated, C.H. Robinson Worldwide Inc., Target Stores, Best Buy Co. Inc., WalMart Associates Inc., Apexon Inc., Lane Bryant Inc., Datamics (America) Inc., Bristol Myers Squibb Company, Abbott Laboratories, jArchitects, Inc., Porter Novelli Inc., Triple S Plastics Inc., Sky Bird Travel & Tours Inc., Avery Dennison Corporation, J.D. Power & Associates, Adams Mark Hotel, Hotel Jerome Associates, Oracle, McSen Technologies Inc, Coca Cola Enterprises Inc., Quantel USA, Danly IEM (Division of Connell LP), CBS Broadcasting Inc., J. Walter Thompson USA Inc., Colgate-Palmolive Company, Sprint United Management Co., Kerry Inc., The Hayes Company Inc., Carmichael Lynch, Gebbs Software International, Aveda Corporation, Sak s Incorporated, Denso Manufacturing Tennessee Inc., ceridian Employer Services, Mg Maher, Alexander & Hamilton Inc., Sundance Institute, Larsen & Toubro Infotech Ltd, Nissin Travel Service (USA) Inc., Bernal Inc., Asahi Kasei Plastics America, Citgo Petroleum Corporation, Smurfit Stone Container Corp., Williams Energy Services, Pinnacle Business Systems Inc., Seagate US LLC, Location 3 Media, OOCL (USA) Inc., Digital Globe, Washington Group International Inc., Medtronic Inc., Marriott International Inc., Wood MacKenzie Inc., Hitachi High Technologies America Inc., Tara Energy Inc., Nortel Networks Inc., Verizon Corporate Services Group Inc., BC Components Inc., Schlumberger Technology Corp., TXU Energy Retail Company LP, Sasken Communication Technologies, Penson Financial Services Inc., Brunel Energy Inc., Halliburton Energy Services, National Instruments Corporation, Contin ental Airlines Inc., Dell USA LP, Calpine Energy Services L.P., Fujitsu Software Technology Corp., ChevronTexaco Corporation, Baker Hughes Inteq, Stone & Webster Consulting Inc., Rug Doctor L.P., Adea Group Inc., Analysts International Corp., Cigna Dental Health Inc., Global Manpower Inc., Vinmar International Ltd, International Export Import Management, NTT America Inc., Lippert Components Inc., Securitas Capital LLC, Sony Corporation of America, CNet Networks Inc., Formfactor Inc., Warner Home Videos, Panavision Inc., DDB Worldwide Communications Group Inc., Philips Electronics NA Corp., Porter Novelli Inc., Porter Novelli Inc., ARRK Product Development Group, Fox Entertainment Group Inc., Larfarge North America Inc., Language Institute of Atlanta, DDB Worldwide Communications Group Inc., Deutsche Bank, Research International USA Inc., Toyota Tsusho America Inc., The BOC G roup Inc., Walker Zanger, William Morris Agency, IBM Corporation, Sierra, Dekalb County Government, Applera Corporation, DIC Entertainment Corp., Goldpocket Interactive Inc., Phoenix Technologies Inc., International Association of Business Communicators, The Boston Consulting Group Inc., Neopolitan Networks Inc., Lanier Worldwide Inc., Sylmark Inc., Kefta Inc., Asset Management Company, Commission Junction Inc., RBC Dain Rauscher Inc., IFS North America Inc., Chipton-Ross Company Inc., Acro Service Corporation, Multimetco Inc., Heidrick & Struggles Inc., Premio Computer Inc., AON Risk Services Inc., Parson Consulting, IRIS USA Inc., Swett & Crawford, Baxter Healthcare Corporation, Hilton, McMaster-Carr Supply Company, Cook & Associates, Eagle Systems Technology, Max Group Corporation, Porsche Cars North America, Inc., Porter Novelli Inc., Fitzgerald+Co., Gwinnett County Government, InterContinental Hotels Group, Avalon International Inc., Charter Global Inc., Enterprise Rent a Car, CYCO International Inc., The Coca Cola Company, Atlanta Bread Company International, Inc., Yokogawa Corporation of America, The Home Depot, Calgati Chemical Company Ltd, Bilingual Staffing Solutions, Cox Enterprises Inc., United Parcel Service Inc., Radiant Systems Inc., Jinny Corporation, Anteo Group LLC, Sarcom Microsystems, Inc., Flint Hydraulics Inc., Servpro Industries Inc., Willbros Engineers, Inc., Porter Novelli Inc., Anadarko Corporation, C.H. Guernsey & Company, Xoom, Advanced College, PS GoLive, Radiant Global Inc., Porter Novelli Inc., Infinite Computing Systems, Inc, ZLB Behring, Eashwar Business Solutions Inc(EBSI), Nutech Systems, Inc, SID Computer Group, Itech LLc, IT TECH INC, Azhvas Inc, Enrich IT, INC., Ecmtek Inc, eZe sys tems, UWM, Inkorpa LLC, Optima Resources, Microstuf Technologies Inc, Zvran, Inc, Maven People Inc, Compusystems Inc., Grupo Balmaseda, Dreamweavers LLC, Software Galaxy Systems L.L.C, Agtech, Inc., Maine Business Offices, Aveeva, IBIZ group, Omega Consultancy Services, Inc., Systems Technology Group India (P) Ltd., , Vensoft Inc., Spring Ventures LLC, TekSoft Inc., Vensoft Inc, AEQUOR TECHNOLOGIES, Corevision, Tritoninfotech, Vensoft Inc., Tritoninfotech, Red Mountain Machinery Co., ANZ Solutions, Stampede Resource Solutions INC., Global Recruitment, Sycoramericas, Arowana Consulting, Emtec Global Services, Sharppath technology, sharppath technology, eFulgent, Cyber Korp Inc, American Unit Inc, Value Consulting, Vensoft Inc., Compugra Systems Inc., HD Dimension corp., Emprix Corporation, Montage IT, Vensoft Inc., HD Dimension, Technodyne L Lc, i-flex solutions.com, Vensoft Inc., Universal Hardwood, HD Dimension.com, bowman international, inc, Innergraph Inc
•Process redesign and enhancement
•Initiate and manage projects on cost reduction & value addition
•Process standardization across regions and cross training time reduction
•Communication and change management
•Staff recruitment and selection
•Analyze process and propose enhancements
•Work scheduling and monitoring
•Managing multiple projects and deadlines
•Training and development
Description
