Occupation:Human Resource Training Specialist |
Location:Omaha, NE |
Education Level:Bachelor |
Will Relocate:YES |
Description
Security * Quickly gained proficiency in the VA PIV card process. * Recognized for improving the efficiency of the many department processes on customer service experience. * Worked with HR on implementing a process to overcome program issues with finger printing. * Assisted over 2096 customers within the security department at the VA from March to August. * Developed and maintained new tracking systems within the PIV department * Dispatched Police officers for the federal police at the VA Hospital Customer Service * Consistently received positive feedback * Greeted customers upon entrance and handled all cash and credit transactions. * Assisted customers over the phone regarding store operations, product, promotions and orders. * Handled customer complaints, maintaining a positive experience. * Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. * Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. * Received customer service award at Bass Pro
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Program Support Specialist | 7/2018 - Present |
| Camo Clothing | Va Police/Security Specialistcustomer Service Needs | 4/2016 - 7/2018 |
| Council | Customer Service Manager | 5/2011 - 4/2013 |
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