Experienced and efficient sales and event manager with outstanding management skills.

126 Applewood Court Hamilton, VA 20158 540-338-1692 SusanKitchen126@comcast.net Susan Kitchen Professional Summary QUALIFICATIONS MANAGER Experienced and efficient sales manager and event planner with outstanding project management skills. Possesses the ability to manage multiple customer issues with a high aptitude for detailed work. Self-motivated, creative and trustworthy. Develops and conducts presentations that meet the accessed needs of the client. Excellent communication and interpersonal skills. Provides effective training for new employees. Experience Jul 2004-Apr 2009 Loudoun Convention & Visitors Association Leesburg, VA The destination management organization for Loudoun County and its incorporated towns, that promotes tourism and travel to Loudoun County and the towns. Sales & Services Coordinator • Through website, trade show and walk-in referrals, promoted Loudoun County sites and services as a destination to prospective clients and event planners resulting in the coordination of Bridal FAM tours and one on one consultation meetings. • Consistently met or surpassed sales performance goals set by the director of sales and CEO of association that supported the county’s economic growth. • Provided director of sales competitive analysis report on other counties and conventions and visitors bureaus (CVB) for their sports event programs to drive economic growth and support the overall mission of the association. • Researched, prepared and submitted formal leads containing client’s needs to qualified hotels and unique site partners. • Coordinate all aspects of tradeshows and market specific events, including all travel arrangements for association staff, event registration for LCVA and shipping of LCVA event materials. • Provided Loudoun County brochures in Welcome Bags to incoming groups including meetings, weddings, sports, reunions and social events. May 2004-Jul 2004 JR’s Festival Lakes Tysons Corner, VA Provides an ideal setting for company picnics, meetings, convention outings, or just a great outdoor party for groups of 100 - 6,000. Event Planner • Coordinated the event planning from the creation of the menu to additional services provided by third party vendors for corporate clients ranging from 100-400 participants. • Managed event set up and kick off to insure the client’s satisfaction. Aug 2003-May 2004 Arcadia Building Company Purcellville, VA New home builder of both custom or portfolio homes. Sales/Office Manager • Worked with clients to select interior and exterior options for their new homes. • Through the promotion to office manager, added the training of new employees to meet company standards and the back up to director of sales to daily responsibilities. • Provided pre-sales information to potential buyers which included tours of models as well as provided the answers to questions about the homes and surrounding community. Susan Kitchen, Page 2 Oct 2002-Mar 2003 Dutch Mill Catering Gaithersburg, MD A full service catering company, serving the Washington D.C. and surrounding metro area since 1977. General Manager/Catering Manager • Marketed and developed new catering clients. • Oversaw catering production to maintain consistency. • Created and implemented menus for cafeteria,. • Maintained labor cost percentages and acceptable food costs percentage. Oct 2001-Mar 2002 Eatzi's Rockville, MD European-style market and bakery with non perishable food items, hot and cold ready-made selections, local grown produce and catering services. Catering Manager • Provided catering assistance to phone-in and drop by requests at the catering desk. • Developed presentations for prospective new corporate clients Additional Related Employment Jul 1996-Feb 97 Ramada Hotel Harrisburg, PA Catering Manager • On premise Catering Manager, worked with corporate, political and social clients to coordinate their events. • Planned all details of their event. • Trained and assisted in the professional growth of all other catering personnel. Jul 1989-June 1996 B&B Caterers Washington, DC Account Executive • Coordinated off-premise events ranging from 2 to 4000+ guests. • Examples of events include corporate, a wedding at Sonny Jurgensen’s and receptions at the Vice Presidents home, etc. • Planned and ordered menus, staff and equipment needs for events • Client contact and interaction from initial inquiry through and including management of the function. • Responsible for billing of all aspects of the catered function. Feb 1997-Dec 1999 K&J Associates Fairport, NY Marketing Consultant/Sales Rep • Created the Washington Metro Territory (MD and VA) which developed into over 80 clients which is now represented by 5 Sales Reps. • Negotiated pricing and product lines for 40 new independent manufactures. • Organized solicitation schedule with assigned market segments. • Developed and conducted product presentations that met the accessed needs of the client. • Provided customer service as a liaison between client and manufactures. Education Virginia Polytechnic Institute and State University Blacksburg, VA BS • Human Nutrition and Foods

Sales Manager

Hamilton, VA