Proactive, Analytical Problem Solving Administive Assistant

4/2008 - 12/2008

Solberg Law Firm

Entry Level

• Designed Excel spreadsheets to organize and track the processes and deadlines of lawsuits Proposed, designed, and implemented an Access database which included quick print reports to keep the attorneys constantly informed Developed and implemented the research process needed to determine the proper defendants for 60 similar lawsuits Created a 40 page Adobe Acrobat form to ensure maximum efficiency in data entry Drafted over 40 complaints and amended complaints to begin lawsuits Analyzed medical records, reading, summarizing, and pulling relevant information, to write complaints, memos and evaluate prospective cases Prepared memos outlining the details of 60 clients' cases to enable the lead attorney to have quick access to this information Maintained and organized information on clients and prospective clients to answer clients' individual questions and ensure the timely gathering of the necessary information from them Received incoming mail and updated files and databases accordingly as well as passing files that were ready for a higher level of action on to an attorney

9/2007 - 2/2008

Chinese Acupuncture and Herb Center

Individual Contributor

• Wrote all professional correspondence including letters to other doctors, letters for collection, requests for insurance prior authorization Summarized large amounts of medical information for a licensed acupuncturist Conducted all office management functions such as filing, accounts receivable, inventory and ensuring patient visits followed their insurance benefit guidelines

3/2006 - 7/2006

Lonquan Plastic and Rubber Products Company

Individual Contributor

• Proposed and designed an Access database to organize and track contact with clients Researched the necessary policy and structural changes as well as the financial commitment required to acquire HACCP (food safety) certification and put the findings in a report to the CEO Created a system of Excel spreadsheets to enable the sales department to calculate quote requests without the help of the engineering department which decreased turnaround time on these requests from several days to several minutes Wrote all form communication as well as writing all material to be given to clients during their visit to the factory Researched and identified 500 North American companies purchasing products matching the company's manufacturing capabilities Edited all outgoing written communication

9/2004 - 3/2006

Various Schools and Training Companies in China

Individual Contributor

• Surveyed Chinese, American and British teachers and administrators and studied current teaching techniques in order to put together curricula for native English speakers to teach to compliment Chinese students’ everyday English lessons, utilized Corel Draw to complete the layout of textbooks for three of these curricula used by several thousands of students in Shanghai, oversaw the digital layout of textbooks for the other four levels

7/2002 - 7/2003

Shanghai Jiao Tong University

Individual Contributor

• Taught freshman, sophomore, and junior level English courses Conducted public lectures on various subjects to audiences of over 400 people Edited reports and papers for professors from various university departments as needed Edited midterm and final exams to be taken by freshmen students university-wide at Shanghai Jiao Tong University

7/2001 - 8/2001

Concordia Global Lanaguges Program

Individual Contributor

• Teaching English and American culture to Chinese students in classroom and camp type settings

3/2001 - 12/2001

Communication Services for the Deaf (Minnesota Relay)

Entry Level

• Using computer based telephone system to relay calls between deaf and hard of hearing individuals using TTY telephones trying to call individuals or businesses without TTY telephones

2007

Certification Degree

Shanghai Jiao Tong Univeristy

• Mandarin Chinese

2001

High School/GED Degree

GED

• High School