+20 years award-winning sales: Telecom, B2B, Staffing, Sales Training, Sales Recruiting

11/1999 - 6/2005

Penn Telecom

Individual Contributor

• Directed sales and business development functions including new product rollouts, key account growth, customer relationship development and support, contract negotiations, and order fulfillment. Formulated and presented extensive telecommunication network solutions and cost analyses to the CFO’s, VP’s, and the boards of directors, which resulted in acquiring Butler Memorial Hospital, Slippery Rock University, Lawrence County Government, Butler Township Government, and Butler County Community College, as well as numerous other major and mid-sized business clients. Teamed with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales satisfaction which provided new and additional revenue growth. Partnered with customers, through a strategic and consultative sales approach, to understand their telecommunications and network needs, issues, and priorities to deliver a value-adding business solution. Sales territory received “Highest in customer satisfaction” survey results for five consecutive years. Reason for leaving: Voluntarily resigned to handle the care of a terminally-ill parent and family business.

5/1994 - 6/1996

CTEC Corporation [Commonwealth Long Distance]

Executive

• Coordinated selection, recruitment, and training of the Call Center sales representatives and the new hire Account Executives. Identified and interacted with various sources of labor for recruitment endeavors. Verified educational and employment background. Administered appropriate pre-employment testing as prescribed by management. Acted as a change agent to support and train specific corporate objectives within the sales department. Developed and implemented orientation and training for weekly incoming new hires, as well as supplemental Telephony and Sales Training courses for Account Executives and Call Center personnel. Responsible for maintaining all training records and test results, while communicating pertinent information to the Corporate Sales Department [Dallas, PA], on a timely and accurate basis. Organized and developed training procedure manuals, guides and course materials. Reason for leaving: Company sold to Frontier Communications. Pittsburgh branch was closed.

8/1991 - 5/1994

Jacob Ash Company, Inc

Manager

• Supported the Vice President of Operations in the management of all departments. Selected, tested, placed, and trained administrative employees. Assisted with roster change on an as needs basis. Responsible for the orientation and evaluation processes of the office staff. Developed and implemented job flowcharts, personnel evaluations, job satisfaction surveys, employment testing, production reports, and the "Jacob Ash Employee Handbook."

6/1989 - 8/1991

Paragon Water Systems

Manager

• Recruited and trained Inside Sales Representatives to achieve sales quota on a consistent basis. Maintained all employee and sales paperwork according to legal and corporate mandates.

11/1984 - 6/1989

MCI Communications, Inc

Individual Contributor

• Promoted from Inside Commercial Account Representative to a Senior Commercial Account Manager within nine months of employment. As Senior Commercial Account Manager, assisted management with the training of Basic Telephony and product knowledge for the newly employed Inside Commercial Account Representatives. Advanced to Commercial Account Executive to develop customer recognition, product rollout, and corporate sales profits within Erie, Warren, Clearfield, Venango, and Crawford counties, which resulted in a 367% increase in profits. Analyzed business customer needs; created and distributed collateral sales material to business prospects; and developed service solutions while successfully completing the sales cycle. Presented, proposed, and sold long distance solutions and private data applications to Lord Corporation, Spectrum Controls, National Forge, Saegertown Manufacturing, Gannon University, Hamot Hospital, Mercyhurst College, as well as numerous other major and mid-sized commercial accounts. Achieved 27.78% market share of Erie, with 0% sups to cancel.

11/1981 - 11/1984

Jacob Ash Company

Manager

• Responsible for the recruiting, training, evaluation, and subsequent success of the Inside Sales Department on a consistent basis. Generated and closed sales through telemarketing and face-to-face selling. Processed orders and provided customer support by assisting in product selection, negotiating prices and contracts, and performing quote and order entry. Checked daily invoices and returns, reconciled all cash transactions, expedited existing orders, and maintained sales displays.

10/1978 - 11/1981

Career Personnel, Inc

Individual Contributor

• Stimulated business growth and maintained outstanding business client services through knowledge of workplace issues and fair employment practices. Initiated and completed employment cycle from selection and testing to placement of the employment candidate. Promoted to Assistant Manager within nine months. Assisted in the training and monitoring of the Employment Recruiters.

1994

Master Degree

La Roche College

• Human Resource Development

1978

Bachelor Degree

University of Iowa

• English