I am looking for a position to either initiate or refine a customer driven organization that understands that customer retention is a cost effective way of growing their business while reducing their costs. I am looking to put my knowledge of customer service, technical support, project management, training and human resources to help an organization exceed its goals.

COMPANY	POSITION HELD	DATES WORKED
GrantProSearch	Manager Operations	4/2002 - 12/2008
Harris Corporation	Operations Manager	1/1997 - 2/2002

SCHOOL	MAJOR	YEAR	DEGREE
Pepperdine University	Business Administration	1983	Master Degree

Highlights:

Created an entire Customer Support organization for a start up company. My customer service business unit in a Fortune 500 finished first in quality. I initated a formalized training reference process for over 2000 call center representatives.

Companies I like:

Samller company needing to institute and refine their customer service tactics and strategies.

• Customer Service
• Budgets
• Training
• Human Resources
• Key Performance Indicators
• Vendor Relationships
• Staffing
• Accounting
• Contract Negotiation