 Over 6 years experience of Supply Chain and IT with implementation Lean / Six Sigma DMAIC Methodology Process.

5/2008 - 1/2009

Cummins Inc

Individual Contributor

• Operations Excellence Six Sigma Black Belt  Lead project teams in capturing standard work including documentation through Integrated Work Instructions and Best Practices.  Established incentive program which rewards operators based on results.  Achieved $360 K (PBIT) in project savings, by directing development and implementation of operations improvements and change-management strategy.  Developed training manual and delivered training for operators; which reduced scrap rate by 20%.  Communicated project progress weekly to senior management.  Support clients with the implementation of Six Sigma and Lean methodologies to improve business processes.  Mentor to green belt team member to ensure projects are generated and tracked on time.

5/2006 - 4/2008

Cummins Inc

Manager

• Customer Excellence Manager  Implemented systems in USA, Asia, Latin America, India, and Europe that produced operational improvements, organizational change, increased customer satisfaction, and enhanced profitability.  Deployed Six Sigma DMAIC Project which increased customer satisfaction survey response rate by 30 percent, which enhanced service delivery throughout all dimensions of the company.  Developed and Managed Customer Satisfaction Metrics, identifying short and long term business unit needs and developed a sourcing approach designed to deliver the desired results.  Created and maintained an extensive database of customer satisfaction survey results and communicated results with recommendations to management.  Achieved high degree of customer satisfaction by connecting with customers; helped customers attain achievable development plans, and project outcomes, ensuring success with difficult projects.  Implemented global cross-functional customer satisfaction survey process for all Cummins Business Services.  Provided customer service and developed excellent rapport with Global Service Leaders regionally.

5/2002 - 6/2006

US Air Force Base

Individual Contributor

•  Participated in Rotation Program to gain experience in Management, IT, and Supply Chain.  Provided and ensured the uniform implementation and application of logistics information systems pertaining to the Supply Chain Management Mission Area.  Performed detailed data analysis, extraction, storage, transformation, and manipulation of data for supply chain management function.  Developed data interface that allowed personnel to view outside marquee boards for local information.  Identified system discrepancy; which resulted in cost savings of $77 million for the Air Force.  Determined the most appropriate data source from a wide variety of supply chain and contracting data systems, the data elements required, and the extraction techniques needed to design, build, and maintain database files.

4/2001 - 12/2003

Langston University

Individual Contributor

• Help Desk Analyst (Co-op Work Term)  Provided training and help desk support for over 100 people.  Contributed in training and orientation of other staff on office policies and procedures.  Helped establish an inventory database to track computer equipment.  Regularly performed hardware and software maintenance.  Maintained computing facilities and managed printers.

1/1998 - 4/2004

Department of the U.S. Army Reserves

Individual Contributor

• Automated Logistical Specialist  Served as Sergeant E5/Lead Logistics Specialist/Assistant Team Chief, supervising 4 junior enlisted personnel.  Deployed to the Middle East in support of Operation Iraqi Freedom to assist in logistical support and analysis.  Utilized modern business methods to ensure the efficient and effective logistical support of soldiers and worldwide Army operations.  Directed supply personnel in establishment and maintenance of supply chain and inventory control management functions.  Ensured compliance with directives related to subsistence supply storage and distribution operations, including worldwide operations.

2009

Master Degree

University of Indianapolis

• MBA-Supply Chain

2003

Bachelor Degree

Langston University

• Management Information Systems