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Experienced Help Desk Analyst/Knowledge Architect looking for more
I am looking to provide not only software and hardware troubleshooting and resolution, but work with the knowledge base, create user guides for help desk and customer's use. After I receive my graduate certificate in information management I want to work with MS Access databases and oracle databases or run queries using SQL.
Help Desk Specialist
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Help Desk Specialist |
Highlights: |
I have an honorable discharge from the US Army. I received a meritorious service medal for my work during a training exercise I went to school at night to earn my Bachelor's degree. |
Ideal Companies: |
I have no preferences |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Cranbury, NJ |
Work Experiences
7/1999 - Present
(private)Individual Contributor
- Support employees computer needs, Knowledge Architect for Help Desk Knowledge base
2/1997 - 7/1999
System Builders
Individual Contributor
- Supported computing needs of AT&T Customer Service Division
11/1979 - 9/1996
Amerada Hess Corporation
Individual Contributor
- I was a statistical typist, move to Administration Assistant Position for Training where I maintained the office, arranged for in-house and outside training programs. Maintained budgets, training records. Ordered and assemble training materials and setup training facilities. I moved into a Help Desk position where I supported the company employees computing needs, gathered sales information from terminals and gas stations.
7/1975 - 7/1978
US Army
Individual Contributor
Education
1991
Bachelor Degree
Rutger's University
- Business Management
1975
Associate Degree
Middlesex County College
- Secretarial Science
1973
High School/GED Degree
Metuchen High School
- Business
