Highlights:
Training and Development Diploma, Langevin Learning Services, 2006Certified Performance Consultant & Certified e-Learning Specialist, Langevin Learning Services, 2006Certified Facilitator of the MAGIC® of Customer Relations, Communico, Ltd., 2006Certified Training Manager/Director, Langevin Learning Services, 2001Certified Instructor/Facilitator, Langevin Learning Services, 2000Certified Master Trainer & Certified Training Generalist, Langevin Learning Services, 1999Member of American Society of Training and Development-ASTD & CF-ASTDAdvanced Training Manager, Langevin Learning Services, 2006Training Ain’t Performance Conference, 2006Targeted Selection, DDI, 2006Web-Based Training, Langevin Learning Services, 2005 Foundations of Leadership, 2004Strategic/Multiple Account Sales and Leadership Training, IMPAX, 2000-2001Systematic Instructional Design/Adult Learning Theory, AMADEUS, 1997-1998Certificate of Management/Postsecondary & Business School, State of Florida, 199
Leadership and New Hire Training