Stoked when I can simultaneously improve employee's work lives, delight customers, and lower costs through the application of process improvement principles.

COMPANY	POSITION HELD	DATES WORKED
Catapult Technology	(Confidential)	11/2006 - 5/2008
CherryRoad Technologies	(Confidential)	10/1997 - 11/2006
PRC	(Confidential)	11/1989 - 10/1997

SCHOOL	MAJOR	YEAR	DEGREE
George Mason University	Industrial/Organizational Psychology	1997	Master Degree
University of Richmond	Psychology	1986	Bachelor Degree

Highlights:

• Reduced level of effort by 50% through statistical process improvement in an Immigration and Naturalization Service records management office.

Companies I like:

Apple, NASA, Family Research Council

P&L responsibilities
Presentation
Technology Solutions
Software Implementation
Requirements Analysis & Specification
Business Process Improvement
Group Facilitation

• BPR
• Quality Improvement
• TQM
• Business Process Imrpovement
• Process Imrpovement
• ITIL

Lead a quality assurance team to devise and provide metrics and business process improvements to ensure customer IT service requirements are met.