Knowledgeable business professional with 15 years experience directing operations and service delivery in diverse functional areas. Recognized for leadership ability, developing well-functioning teams to maximize efficiency, and good critical thinking and problem resolution skills. Key operational strength areas include: system analysis; operations; process improvement; maximizing the use of technology; and managing for efficiency.

COMPANY	POSITION HELD	DATES WORKED
Student Loan Xpress	(Confidential)	6/2007 - 7/2008
Xpress Loan Servicing	(Confidential)	11/2005 - 6/2007
Student Loan Xpress	(Confidential)	2/2002 - 11/2005
Aegis Communications Group	(Confidential)	3/2001 - 12/2001
American Express Educational Loans	(Confidential)	10/1998 - 3/2001

SCHOOL	MAJOR	YEAR	DEGREE
University of California - Irvine	Business	2002	Master Degree
University of Notre Dame	Anthropology	1992	Bachelor Degree

Highlights:

Companies I like:

Apple, Mini, Qualcomm, Intuit, Salesforce.com, or a smaller startup company with lofty goals

P&L responsibilities
Technology Solutions
Software Implementation
Requirements Analysis & Specification
Leadership

• operations management
• process improvement
• employee development
• project management
• contact center
• Six Sigma
• business analysis
• technology implementation
• business requirements
• system integration
• process design
• cross functional collaboration

EVP, Sales Operations (2008) Selected by division President to provide critical leadership and expertise in response to significant industry regulatory changes. Tasked with ensuring compliance with industry regulations; business and technological implementation of changes required by new regulation; coordination of business unit and Corporate Legal efforts. Reported to the Chief Sales Officer and oversaw budget, volume, and plan revisions as well as led several efforts to save key client relationships.