Uncanny ability to apply the appropriate tools to the job. Excellent knack for combining the variability of personnel with the objective data of metrics to achieve superior results and continuous improvement.

COMPANY	POSITION HELD	DATES WORKED
Proctor Engineering Group, Ltd.	Program Manager	3/2010 - 10/2010
Electronic Toll Consultants Corp.	Program Manager	12/2009 - 3/2010
ACS	Program Director	11/2005 - 2/2009
Stockton Telecom	Quality Assurance Regional Manager	6/2003 - 11/2005
ADC	Regional General Manager of Operations	11/1998 - 12/2001

SCHOOL	MAJOR	YEAR	DEGREE
University of Northern Colorado	Communications	1997	Master Degree
Portland State University	History	1992	Bachelor Degree

Highlights:

President's Club Award 2008 Promoted to Program Director of Major Contract Program 2008 President's Advisory Council Award 2001 Promoted to Regional General Manager 2001

Companies I like:

BART, MTC, Caltrans, AT&T, Chevron, PG&E, Serco

Business Development
Strategic Planning
Organizational Process Design
Reporting
Balance Sheet Responsibility
Microsoft Office
Bookkeeping
Presentation Skills
Business Writing Skills
Design Organizational Process
Business Analysis
Balance Sheet Repsonsibility
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Organization Leadership
Business Operations Management
Establish Key Performance Indicators
Determine Essential Dashboard Metrics
Process Analysis
In-process Quality Assurance

• general manager
• operations
• program
• project
• implement

Head of operations for a Regional Customer Service Center, meeting/exceeding client performance standards. Developed and implemented internal measures for all production processes and established pay-for-performance workplace.