Exceptional interpersonal, communication and leadership skills. Enjoys pacifying difficult customers

COMPANY	POSITION HELD	DATES WORKED
Dell, Inc	(Confidential)	7/1999 - 12/2006

SCHOOL	MAJOR	YEAR	DEGREE
UTSA	Finance	1988	Master Degree
Texas A&M University	Health Education	1982	Bachelor Degree

Highlights:

Customer Service rep of the quarter

Companies I like:

Rackspace, Microsoft

P&L responsibilities
Presentation
Technology Solutions
Leadership

• creative
• project manager
• customer service specialist

Leader in cost reduction projects in Customer Service department. Involved in seeking new business process improvement projects