Manages and coordinates organization, branch, plant, or department operation strategies and activities. Assists with the development and implementation of organization policies, practices, procedures, and attainment of operating goals. Reviews, analyzes, and prepares reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered. Assigns, or delegates responsibility for, specified work or functional activities and disseminates policies and objectives to supervisors/staff.

COMPANY	POSITION HELD	DATES WORKED
Tiffany & Co	(Confidential)	3/2004 - 6/2006
National Gallery of Art	(Confidential)	10/1989 - 3/2004

SCHOOL	MAJOR	YEAR	DEGREE
Bowie State University	International Studies	1990	Bachelor Degree

Highlights:

Operations Manager, Tiffany & Company, Hackensack, NJ Implemented, maintained and manage IT initiatives and operations support systems Managed and maintained inventory levels; including monitoring losses Ensured staff development via recruitment, training, and communication of policies and procedures Operations Supervisor, National Gallery of Art, Washington, DC Managed the hiring processes resulting in the employment of qualified employees Supervised all training and development programs Developed position descriptions and performance standards

Companies I like:

Brooks Brothers, Saks Fifth Ave, Henri Bendel, Ralph Laure, Lord & Taylor, Bergdorf Goodman, Neiman Marcus

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Retail Sales/Operations Manager

Organizes resources to ensure effective production of goods and/or services. Gives work direction, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work. Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices. Ensures adequate training of staff and employee compliance to organization's policies and practices. Coordinates activities of department with related activities of other departments to ensure efficiency and economy. Monitors and analyzes costs and prepares department budget. Prepares reports and records on department activities for management. Managers are designated according to functions, activities, or type of department managed. Initiates or authorizes employee hire, promotion, discharge, or transfer.