Highly skilled in application support with proficiency in Microsoft SQL and Project. Fast learner with the proven ability to hit the ground running and deliver results quickly. Team player and good listener.

COMPANY	POSITION HELD	DATES WORKED
AIR Worldwide CORP	(Confidential)	5/2006 - 12/2007

SCHOOL	MAJOR	YEAR	DEGREE
Quinnipiac University	Computer Information Systems	2006	Master Degree
Quinnipiac University	Computer Information Systems	2004	Bachelor Degree
Quinnipiac University	Accounting	2004	Bachelor Degree

Highlights:

. Research and report on current hardware and software information. Perform root cause analysis on unexpected behavior and monitor system health. Prepare and modify configuration and training documentation. Provide technical and application engineering support for customers in a hosted environment. Serve as the SharePoint site administrator and act as a technical liaison to the sales team.

Companies I like:

EMC, Vasco, etc.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Windows
• Application Support
• Application Support Engineer
• ASP.NET
• SQL
• SQL Server 2000
• Technical Support

? Quickly troubleshot errors; investigated and followed up on error exceptions and escalated issues. Perform application upgrades in staging, demo, production, and disaster recovery environments for one of the most respected providers of risk modeling software and consulting services. Coordinate with release management on software releases and deploy software patches. ? Worked closely with the parent company (ISO) to deploy a service desk that better facilitated work, problem, and change management functions.