Hard working, innovative Business Analyst professional with exceptional project management skills and ability to see the big picture. I seek a position where I can identify areas of waste, potential improvement and improve employee engagement during the process.

SCHOOL	MAJOR	YEAR	DEGREE
Mountian View College	English	1987	Associate Degree
Midlothian High School	General HS Degree	1984	High School/GED Degree

Highlights:

· Identify and remedy critical issues resulting in increased client retention, resulting savings of $250K per year, and proactively resolve four regulatory violations and two legal liabilities · Lead daily Dev / QA status meetings for 250+ network modification projects collaborating with Purchasing, Field Technicians, Planners, Project Managers, Engineers, Sprint Management and stakeholders outside of Sprint - resulting in 53+ "roadblocks" resolved and customer traffic increase within one month · Track and Report IDTF requirements and CPEs, for 4,000 employees, using MS Access, MS Excel and MS Word · Create Executive Presentations (clients and training), spreadsheets, handbooks, brochures, maps, process documentation, flow charts and related materials utilizing MS PowerPoint, MS Visio, MS Excel and MS Word

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
MS Dynamics
Constant Contact
MS Outlook
SharePoint
MS Word
Adobe Acrobat
MS Project
MS Visio
MS Excel
SmartDraw
MS Enterprise Project Mgmt
Serena Project Portfolio Mgmt
JIRA
MS Office Performance Point
PeopleSoft
SuccessFactors
Social Media
Email Newsletter Campaign
Training
Function Allocation Diagrams (FAD)
Process Maps
expense reimbursement
domestic and international travel arrangements
AR/AP
Timberline
Process Maps
·Manage IT/Security Authorization List
·Create Executive Presentations
training
·Manage MS Outlook calendars
·Manage contracts, permits, and inspections
analysis and quantification
define system scope and objectives
Collaborate, Liaison, Mediate
Executive Administration
MS PowerPoint
Data Mining

• individual-contributor
• administrative
• project-manager
• Business analyst
• system scope and objectives
• business requirements
• Six Sigma
• elicitation
• Constant Contact (SaaS)
• Send Out Cards (SaaS)
• MS Outlook
• Listsoft
• MS Word
• Adobe Acrobat
• MS Project
• MS Visio
• MS Excel
• SmartDraw
• SharePoint
• MS Enterprise Project Mgmt
• Serena Project Portfolio Mgmt
• MS Office Performance Point

· Analyze complex internal business problems, formulate and define system scope and objectives, identify, evaluate and develop systems and procedures that are cost effective and meet business requirements · Implement elicitation, identification, analysis and quantification of every process, system and related cost, related to customer contact, (initial build, fraud, billing, service transfer, etc.) through every related department · Identify master data and design blueprints, conferring with SMEs to insure that all systems, departments and processes are fully represented (with KPIs) in Function Allocation Diagrams (FAD) and Process Maps · Track, document and publish all information using Six Sigma tools, MS Visio, MS Excel and MS Word · Design and present training to management on Six Sigma methods · All projects remained goal focused, completed under budget and on time