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Thea R

The One to go to when a difficult job must be done RIGHT!

Occupation:

Application Support

Location:

Shawnee, KS

Education Level:

Specialist

Will Relocate:

No

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Hard working, innovative Business Analyst professional with exceptional project management skills and ability to see the big picture. I seek a position where I can identify areas of waste, potential improvement and improve employee engagement during the process.

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SCHOOL MAJOR YEAR DEGREE

Mountian View College English 1987 Associate Degree
Midlothian High School General HS Degree 1984 High School/GED Degree
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Highlights:

路 Identify and remedy critical issues resulting in increased client retention, resulting savings of $250K per year, and proactively resolve four regulatory violations and two legal liabilities 路 Lead daily Dev / QA status meetings for 250+ network modification projects collaborating with Purchasing, Field Technicians, Planners, Project Managers, Engineers, Sprint Management and stakeholders outside of Sprint - resulting in 53+ "roadblocks" resolved and customer traffic increase within one month 路 Track and Report IDTF requirements and CPEs, for 4,000 employees, using MS Access, MS Excel and MS Word 路 Create Executive Presentations (clients and training), spreadsheets, handbooks, brochures, maps, process documentation, flow charts and related materials utilizing MS PowerPoint, MS Visio, MS Excel and MS Word
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路 Analyze complex internal business problems, formulate and define system scope and objectives, identify, evaluate and develop systems and procedures that are cost effective and meet business requirements 路 Implement elicitation, identification, analysis and quantification of every process, system and related cost, related to customer contact, (initial build, fraud, billing, service transfer, etc.) through every related department 路 Identify master data and design blueprints, conferring with SMEs to insure that all systems, departments and processes are fully represented (with KPIs) in Function Allocation Diagrams (FAD) and Process Maps 路 Track, document and publish all information using Six Sigma tools, MS Visio, MS Excel and MS Word 路 Design and present training to management on Six Sigma methods 路 All projects remained goal focused, completed under budget and on time
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