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Susan F

Customer Service Extraordinaire

Occupation:

Customer Service Manager

Location:

Bonsall, CA

Education Level:

Master

Will Relocate:

YES

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Motivated and dedicated professional with outstanding leadership, team-building and problem-solving abilities. Thrives in a challenging and dynamic work environment.

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COMPANY POSITION HELD DATES WORKED

Greenlee, A Textron Company (Confidential) 3/2006 - 4/2007
Callaway Golf (Confidential) 7/1995 - 8/2005
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SCHOOL MAJOR YEAR DEGREE

University of Phoenix Technology Management 2000 Master Degree
Fordham University Communications 1993 Bachelor Degree
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Highlights:

-Six Sigma Greenbelt Certification-Managed over $1,000,000 telecom budget-Saved company over $500,000 in bill errors and in price reductions of various vendor contracts-Mentored and coached Customer Service reps to achieve a World Class Customer Service department

Companies I like:

Genentech, Qualcomm, Intuit

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CollapseJob Skills

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CollapseResponsibilities

Achieved six sigma Lean Greenbelt certification as well as championed two Greenbelt process improvement projects, which realized the company savings of over $75,000.
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