Executive Administrative Assistant

4/2008 - 11/2008

Packaging Concepts Ltd.

Entry Level

• • Work directly with Project Management and other integral departments to synchronize on customer sales orders from creation through shipment on fixtures and displays ensuring all customer supplied materials are received, processed and applied in a timely manner. • Confer with Production Manager and line production personnel on customer sales orders for timely completion • Create and process work orders for fixtures and displays providing detail to Purchasing on product purchases from local and foreign vendors • Communicate to all departments and customers on all phases of customer relations in processing of Salesman’s Samples and Trade Show shipments • Maintain RA file and work with Shipping and Logistics Department personnel on Return Authorizations, redirections and re-consignment of shipments • Customer file creation and maintenance • Orchestrate shipment arrangements with Logistics and local freight carriers to arrange waiting customer orders for shipment • Work with Accounting to ensure proper billing and costing on customer orders • Coordinate efforts with Accounting on billing and costing from foreign vendor orders • Discuss and direct shipments with Replacement Parts Division • Track all shipments and provide Proof of Delivery to customers on all shipments • Coordinate with Salespersons and Project Managers on all sales and work orders and customer product issues

1/2008 - Present

Entry Level

• • As a Pharmacy Associate, responsibilities of my duties entail assisting Staff Pharmacists at the laboratory in the preparation and delivery of radio- pharmaceuticals to area hospitals and physician offices. Upon completion of the prep stages, I assist in the dereliction of duty by delivering the nuclear medicine packages to our customers in a timely manner on an as-needed basis.

7/2004 - 11/2008

FGX International

Entry Level

• • Provide customer assistance through order processing, order tracking, POD’s, direct contact for field service personnel as liaison for service needs, store issues, payroll payments and adjustments, Planogram creation, memo creation, field mailings, upload to company extranet website, customer samples, Commercial Invoicing. • Control all New Store processes with account setup, product and fixture order shipments, tracking, account and field notification of upcoming new store grand openings and product shipments, fixture ordering, customer file maintenance, and create masters for new store rollouts. • Create customer account files with UPC’s, SKU’s and contract pricing, master product and order fixtures for new accounts or fixture upgrades, tag format creation, maintain pricing structure files, new item form creation and submittal for each account buying office . • Reply and communicate to all departments and customers, all phases of item and product creation, process Salesman’s Sample orders, Stock Pulls, UPC creation, create Planograms, Locator Tabs, order customer graphics, work with local printers and internal graphics artists account requirements. Responsible for all RA file maintenance and control, direct liaison for all field personnel payroll adjustments and concerns.

11/2002 - 5/2004

BA Metal Dynamics

Entry Level

• • Coordinated all phases of Customer Service, Production and Sample order processing as well as account troubleshooting through contact with back office and factory personnel, • Organized and developed cross referencing of all new orders, order entry, order and shipment tracking and follow-up, ordering Top of Line and Customer Samples, order receipt and acknowledgement, shipment advice, Proforma Invoicing, faxing, account file maintenance. • Managed customer RMA’s, product issues, product replacement. • Directly assisted Salesmen and Product Development team on completion of all pending items and pending orders.

2007

Associate Degree

American InterContinental University

• Business Administration