Over fifteen years of IT Software Testing, Quality Assurance, and Data Center Operations experience. Industry expertise is focused mainly in the Federal Government (EPA, GAO, INS, DOED, and DoD-DFAS and MHP/DBSS), the telecommunications sector (Nortel Networks, AT&T, MCI, and Lucent Technologies), and automotive manufacturing (GM and GMAC). Predominate skill sets have been Performance and Functional Test Management, HP-Unix and Data Center Computer Operations, Web/Client-Server Software Testing, and Software Medical Device Quality Assurance

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	12/1997 - Present

SCHOOL	MAJOR	YEAR	DEGREE
University of Denver	Public Administration	1981	Master Degree
Marquette University	Speech Communication	1978	Bachelor Degree

Highlights:

2001-2007 ELECTRONIC DATA SYSTEMS CORPORATION Summary of clients: Global Testing Practice Senior Project Analyst / Test Manager � Conducted cycle process-based functional and performance software test management � Enhanced test capability value through ongoing cycle log tracking, MS Project schedule maintenance, variance analysis updates, status documentation, and team relationship building Verizon Business / MCI Data Centers, Ashburn, Virginia Advanced Service Center Analyst � Provided incident and problem management coverage for production, development, and test data center hardware assets encompassing over 2500 Sun servers and their Artecon arrays � Lead successful ISO certification extension effort and recognized with division Summit Award � Shared team award for coordination and reporting of Dot Hill storage drive issue resolution United States Department of Defense, Military Health Programs, Falls Church, Virginia Advanced Business Analyst � Coordinated EDS responses for FDA observations assigned to Defense Blood Standard System (DBSS) application � Developed extensive CAPA metrics and trended issues by function, phase, and duration � Analyzed and drafted standard procedures and teamed with documentation, training, and configuration management to complete streamlining initiative United States Department of Education, Falls Church, Virginia Test and Evaluation Lead and Engineer � Lead team testing efforts for Loan Origination web releases, as well as acted as peer tester for client's Loan Consolidation web software � Facilitated test management and metrics process elements for EDS Enterprise Testing Capability as part of global methods work group 2000 ANALYSTS INTERNATIONAL CORPORATION Summary of clients: Lucent Technologies, Columbus, Ohio Software Verification Engineer � Responded to test execution demands on version and patch iterative basis for Netminder series Traffic Data Management and Network Traffic Management offerings Best Access Systems, Indianapolis, Indiana Software Quality Engineer � Formulated initial software test procedures and benchmarks in advance of beginning phase of major product release 1997-1999 ELECTRONIC DATA SYSTEMS CORPORATION Summary of clients: Defense Finance and Accounting Service, Indianapolis, Indiana Test and Evaluation Team Lead � Assumed team lead duties for DFAS Corporate Database non-standard software testing � Met critical test deadline for FTP and Oracle database-population application with minimal resources AT&T Business Markets, Legacy Inputs-Legacy Gateway, McLean, Virginia Test and Evaluation Engineer � Contributed to process improvement through representation on client Pairwise Test and Test Management team discussions AT&T Business Markets, Customer Account and Data Management, Herndon, Virginia / Test and Evaluation Team Lead � Recognized by client as QA turnover and oral presentation for cyclical release was considered model for future emulation U.S. Immigration and Naturalization Service, Enforcement Division, Washington, D.C. / Test and Evaluation Engineer � Developed and executed test plan deliverables for Border Patrol, Worksite Enforcement, Detention and Deportation, and Entitlement Verification applications 1993-1996 NORTEL NETWORKS, Research Triangle Park, North Carolina Client-Server Computer Operator (Contract) � Mounted and verified tapes from 5000-volume library for combined internal crontab and operator menu production schedule impacting over 125 servers in four buildings. EDUCATION AND CERTIFICATION ISTQB Software Test Certification, 2007 / Thompson-Prometric, Dublin, OH MASTER OF PUBLIC ADMINISTRATION, 1981 / UNIVERSITY OF DENVER, Colorado 4.0 GPA / Degree completed in 1 year / Daniels College of Business Beta Gamma Sigma and Pi Alpha Alpha honoree BACHELOR OF ARTS IN SPEECH, 1978 / MARQUETTE UNIVERSITY, Milwaukee, WI 3.6 GPA cum laude / Degree completed in 3 years / Diederich College of Communication Who�s Who and Alpha Sigma Nu honoree / Varsity Letterman in Soccer

Companies I like:

Accenture, JP Morgan Chase, Mc Graw-Hill, Ohio Department of Transportation, DFAS-DLA-DSCC

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Project Management
• Software Test Management
• Data Center Ops Management

Software Test Manager