International Training Director

Industry:	Management & Business
Occupation:	Training & Development Manager
Highlights:	Experience includes evaluating and training upper level executives competing in a global arena, creating curriculum and training teams of Trainers to facilitate courses including Intercultural Training,Conflict Resolution & Interaction Managmeent Tactics, Coaching for Success, and Dynamic Selling classes. Designed training programs and seminars. Administered behavioral profiles, leadership and team - building exercises,planning and coordinating corporate retreats.Published newletters.
Education level:	Master
Will Relocate:	Yes
Location:	San Antonio, TX

Managing a staff of exempt and non exempt associates and departmental budget - Managing and overseeing the day-to-day training and quality assurance functions of a high volume inbound contact center - Developing/implementing training material; actively participating in supporting business needs - Interacting daily with site management Proven classroom training experience, with the ability to react quickly to change, strong verbal/written communication and excellent presentation skills, with significant demonstrated knowledge of adult learning principles.Responsible for establishing consistent training standards, developing and ensuring maintenance of standardized training manuals (Curriculums) and various miscellaneous training resource documents and presentations in accordance with requirements. Collaborate with the Vice President in consulting with key department contacts to identify training needs and design programs and tools that support performance initiatives and strategic objectives. Prepare weekly training progress reports and dashboards

5/2005 - Present

(private)

Manager

• Managing a staff of exempt and non exempt associates and departmental budget - Managing and overseeing the day-to-day training and quality assurance functions of a high volume inbound contact center - Developing/implementing training material; actively participating in supporting business needs - Interacting daily with site management Proven classroom training experience, with the ability to react quickly to change, strong verbal/written communication and excellent presentation skills, with significant demonstrated knowledge of adult learning principles.Responsible for establishing consistent training standards, developing and ensuring maintenance of standardized training manuals (Curriculums) and various miscellaneous training resource documents and presentations in accordance with requirements. Collaborate with the Vice President in consulting with key department contacts to identify training needs and design programs and tools that support performance initiatives and strategic objectives. Prepare weekly training progress reports and dashboards.

5/2005 - 5/2006

SER Jobs for Progress

Manager

• ~Interview customers or their authorized representatives to gather information to assess service needs, perform visits to customers' homes and training provider's sites. ~Develops and implements service plans to meet customer needs and coordinate service provider activities. ~Implement prescribed program related procedures and accurate case management, and provide ongoing case management. Serve as a liaison between customers, and service providers. ~Manage a comprehensive caseload, identify problem areas and service gaps, as well as documenting case records and prepare reports. ~Interpret policies and procedures. ~Make recommendations to management on policy and procedures change. ~Knowledge of community resources; case management principles, objectives, standards and methods required ~Ability to communicate effectively; to assess customer needs: to provide guidance to other staff; and to assist with management activities. ~Ability to function effectively with customers, vendors, administration and other employees.

6/2001 - 12/2004

AW Sprachendienst

Executive

• ~ Evaluate and train upper level executives competing in a global arena at a major oil concern; With a focus on Business English and Management Tactics ~ Facilitate training classes ~ Design training programs and seminars; Write curriculum ~ Provide multilevel leadership and team-building training; Promote self-awareness training and team development for new or existing leaders and teams ~ Administer behavioral profiles, leadership and team - building exercises, and plan and coordinate corporate retreats ~ Identify specific training needs through consultation. ~ Create training proposals, targeting the population to be trained and creating performance goals and measurements

1/1995 - 6/2001

TEXAS DEPARTMENT OF HUMAN SERVICES

Manager

• ~ Implemented Customer Service Training. Extensive knowledge of welfare policies and laws ~ Designed and administered training programs, facilitating raining classes for all levels of staff ~ Re-wrote and maintained New Hire manuals and Employee Handbook ~ Advised director and program manager on personnel needs, procurement matters relating to technical equipment, staff training needs and analysis of performance and necessary corrective action ~ Controlled creation and efficient use of reports, forms, and related materials ~ Managed high volume Call Center; Computer proficiency and organizational skills required ~ Created budget projection and wrote project proposals. Complex administrative planning and program development skills required ~ Researched and developed methods for improving operations ~ Coordinated state sponsored events ~ Chaired the Regional Texas Works Awards Committee ~ Assisted in the creation of the Attorney General Recall Project. Served on the Customer Service Committee ~ Published monthly newsletter

1987

Bachelor Degree

Texas State University San Marcos

• Mass Communications

Skill	Rating
Presentation skills
Presentation
Software Implementation
Leadership

Regional Training Manager, Training Manager, learning and development