Exceptioanl communication skills, written and oral aptitude, loyal, discreet

COMPANY	POSITION HELD	DATES WORKED
Family of Pets	(Confidential)	9/2001 - 6/2007

SCHOOL	MAJOR	YEAR	DEGREE
Trevecca University	Communications/Psychology	1986	Bachelor Degree

Highlights:

Authored Employee Handbook Designed company forms Conducted company wide customer service seminars Trained and mentored management

Companies I like:

Bank, Credit Union, HMO, International Trading, Publisher

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Human Resources
• Trainer
• Policy/Procedure Developer

Handled all customer problems company wide; negotiated credits and balanced the remittance