Description
� Innovative and strategic thinker with proven track record for increasing market share, enhancing brand position, and growing bottom-line profits by successfully differentiating and strongly enhancing value proposition being presented to customer.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Confidential) | 6/2004 - Present |
| Manpower International Inc. | (Confidential) | 6/2000 - 6/2004 |
| Fortis Long Term Care | (Confidential) | 6/1997 - 6/2000 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| UW-Milwaukee | eBusiness | 2001 | Master Degree |
| University of Wisconsin | Marketing | 1987 | Master Degree |
| UW-La Crosse | Marketing | 1983 | Bachelor Degree |
Accomplishments
Highlights:
Companies I like:
Ideo, Southwest Airlines, JetBlue, Starwood Hotels, Best Buy, Charles Schwab, The Ladders, Farecast.com, FareCompare.com
Job Skills
| P&L responsibilities |  |
| Presentation | |
| Software Implementation | |
| Requirements Analysis & Specification | |
| Leadership | |
Keywords
Responsibilities
• Enhanced company’s profits and market share by increasing collective volume of web traffic to sites by approximately 13% in 1 year and rapidly expanding conversion rates when leading competitor’s rates had plunged.
• Spearheaded innovations that increase company’s share of “wallet spend” annually by 11% by utilizing up-sell and cross-sell merchandising through application of ERM and customer segmentation.
• Maximized customer satisfaction and minimized complaints by reducing non-revenue call center volume by 7% annually. Company’s net promoter scores related to customer satisfaction are among highest in industry, with one of leading brands having score of 78+%.
