Excellent oral, interpersonal communication and written skills. Problem solver,quick thinker, accurate with figures/record keeping. Extremely proficient at multi-tasking and completing tasks in a timely & efficient manner. Proficient and skilled in the use of computer applications: Microsoft Word, WordPerfect & Power Point.

COMPANY	POSITION HELD	DATES WORKED
Delta Airlines	(Confidential)	9/1988 - 7/1989
(Confidential)	(Confidential)	6/1983 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Clark College	Mass Communications	1992	Master Degree
Clark College	Physics/Math	1980	Bachelor Degree

Highlights:

Supervisor for 1.5 years. Involved in training of new hires and developed training material necessary for instruction.

Companies I like:

Southern Company, Dekalb County School System, Agnes Scott College, Emory University, Atlanta Public School System, Decatur School System,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Human Resources

Presently involved in customer service and work as an effective part of a team and demonstrated knowledge and ability to deal with customer care incidents and conflict. Earlier in my career I was involved in the areas of Staff Development and Supervision. I used the performance management module to evaluate employees, applied progressive discipline and oversaw tasks and duties of employees to maintain efficiency of the team.