PAMELA H. RAASCH 7485 Wynfield Drive***Cumming, GA 30040***770-442-8395 ***rpam@aol.com OBJECTIVE To utilize proven and successful sales experience/techniques in a competitive environment while growing and expanding clients within a professional setting. SUMMARY OF QUALIFICATIONS • 20 years in customer service achieved sales with a wide range of products including educational software, medical supplies and retail products. • Communication skills and product knowledge have reached passed the gatekeepers to develop new clients in a professional setting. • Represented and promoted four organizations during special events, trade shows and conferences. • Prospected through networking, referrals and cold calling to develop leads and initiate new customer accounts. • Negotiation, mediation and diplomacy achieved effective resolution of customer and staff concerns to ensure satisfaction. SALES AND NEW ACCOUNT DEVELOPMENT • Prospected, initiated and developed 50 accounts through the State of Georgia in educational sales. • Traveled six states for Educational Testing service to increase sales and build revenue for health and insurance certification testing and university software programs. • Presented product knowledge to top level decision makers in educational and medical settings. • Consistently exceeded sales and marketing goals established in conjunction with supervisors and individual drive and motivation.. • Presented information and products in orientation, trainings and symposia to highly trained medical and educational professionals and staff. CUSTOMER RELATIONS • Provided extensive and on going customer service to all new and existing accounts by developing and implementing unique (individual) follow-up plans to meet clients needs. • Coordinated the production of advertising and its’ placement in major trade publications while achieving client’s goals for marketing. • Utilized data base management programs to maintain accurate records of client contacts while ensuring timely follow through and coordination of projects requiring multitasking. Page 2 Pamela H. Raasch EMPLOYMENT EXPERIENCE Sales Specialist, Parisian, Alpharetta, GA 2006- 2007 Department Manager, Chanel Cosmetics, Dillards, Alpharetta,GA 2005- 2006 Regional Sales Director, Creative Education Institute, Atlanta, GA 2002- 2004 Executive Director, American Heart Association, Marietta, GA 2000- 2002 Regional Director, Hanger Prosthetics & Orthotics, Atlanta,GA l996 - 1999 Senior Regional Sales Director, Educational Testing Service, 1986- 1995 Atlanta, GA PROFESSIONAL DEVELOPMENT AND EDUCATION • Strategic Consultative Selling Skills- Consultative Resources Corporation • Developing Successful Proposals – Information Mapping • Selling Skills Program- Communispond, Inc. • Professional Selling Skills Program- Learning International (Xerox) • Communication for Productivity – American Management Association ACADEMIC CREDENTIALS Bachelor of Arts Degree in English- Washington State University

COMPANY	POSITION HELD	DATES WORKED
Educational Testing Service	(Confidential)	1/1986 - 6/1995

SCHOOL	MAJOR	YEAR	DEGREE
Washington State University	English	1971	Bachelor Degree

Highlights:

Worked for Hanger Prosthetics and Orthotics, the leading provider of orthotics and prosthetics in the world today and was a leader in sales. Also, worked for Educational Testing Company, the leading educational and testing company in the world today and was, again, a leading producer. Worked for the American Heart Association, a leader in fund raising for the leading cause of death of all people.

Companies I like:

Johnson & Johnson, Schering-Plough, any medical device company or educational sales company.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Sales Support
Software Implementation

• Business Development

Have always been a leader in sales production in medical sales and educational sales.