* Training, development, learning, and research, working collaboratively with HR and OL team. * Evaluating effectiveness of training programs to ensure that course content meets objectives. * Developing effective succession planning, replacement hiring, and transition planning. * Sales, marketing, call center, customer experience with care and retention, inbound, outbound with consultative selling. Analyze and interpret programs, data, reports, inputs, and trends. * Lead, coach, mentor, and managing people with a team approach via emotional intelligence, attitude, and flexibility, open-mindedness, smart, innovative, with sense of humor. * Facilitate business growth, process, high-performing organizational culture to ensure service standards and maximize revenue. Jointly charge for daily operations to maintain brilliant team. * Best practices with compliances and efficiencies, keeping budgets, employee schedules, work plans, and performance evaluation, and Applying training audit to assess training needs. * Promote organizational vision, leadership, change management, improved performance levels, results orientation and support best values to establish professional career paths for staffs. * Proven track records of strong initiatives, creativity, flexibility in dynamic environments, and strong verbal, written communication, and interpersonal aptitude. WORKING/PROFESSIONAL EXPERIENCES NFRU Consultant/Eligibility Specialist

Highlights:

• AT&T
• Customer Relationship Management
• Dba (Database Admin)
• Marketing Management
• Porting
• Process Improvement
• Sales
• Troubleshooting
• Complaints
• Networking