Profile Accomplished, results-driven, and solutions-focused executive, with extensive experience in all aspects of business development, sales optimization, and operations management. Armed with proven record of success in increasing revenues, expanding customer base, and optimizing bottom-line profitability and territory. Known for outstanding leadership skills in recruiting, mentoring, and motivating staff to align work processes with organizational goals and objectives utilizing exceptional interpersonal and communications skills. Maximized bottom-line performance by developing and initiating the following: * Coaching program for stores and direct sellers, which multiplied quality scores by 10% in the call center * New store layout, which enhanced customer satisfaction and experience * Sales targets for new customer and business sales for existing accounts. * Steered efforts in boosting high-end data sales from 23% to 40% of data product mix. * Presided over several meetings in analyzing sales trend and channel strategies, thus optimizing gross order sales goals by 106% in 2016 and pacing by 100% in 2017. * Efficiently handled three separate budgets for 13 retail stores, direct sales operations, and call center. * Worked closely with the IT team in creating a system in decreasing entry time of three service sales from 12 minutes to 3 minutes and with the Marketing Team in strategizing plans for sales growth. * Introduced and facilitated ongoing training, which resulted to monthly sales increase of home security product by three folds. Director of Residential Sales and Services: 2009 - 2016 * Functioned as a member of the Sales and Marketing Team, responsible for initiating offers and strategies for residential sales channel, including record year of 28,000 services added in 2012. * Cultivated key vendor relationships with SatCom, thereby growing outbound sales calling efforts. * Supervised nine direct reports, including operations manager with five managers reporting. Keenly assessed customer service data in enhancing customer experience and decreasing call volumes in customer service by 20% annually. * Made major contribution to the companywide projects, such as all digital systems, new internal phone system, anniversary billing rollout, and system launches after acquisitions in Kansas and Minnesota. * Boosted business efficiency by achieving residential/business sales targets and providing positive customer experience. * Played an instrumental role in directing the growth of residential inbound sales from 35 representatives to 45 representatives with close rates increase from 45% to 50%. * Created internal direct sales strategy complementing third-party resources to expand territory coverages, which acquired 20% increase in sales orders and about $1M annual savings for lowering costs. * Instituted a home program with 20 call center staff working from home, as well as a dedicated Retention Team from 6 to 30 representatives, in charge of decreasing customer churn by 15%. Earlier Position Held Inside Sales Operations Manager earlier career

Highlights:

• Call Center
• Acquisitions
• Billing
• Customer Service
• Inside Sales
• Retention
• Sales
• Business Strategies
• Automation
• Business Development